Jim Ellis Kia of Kennesaw - Service Center

Great service; didn’t try to sell me anything I didn’t need Thank you to Robbie B. and the service team for taking care of my Sorento without trying to charge me for anything I didn’t need. The young man who d Thank you to Robbie B. and the service team for taking care of my Sorento without trying to charge me for anything I didn’t need. The young man who drove the courtesy shuttle was also super nice! More

CHRISTOPHER KIT KI represented Jim Ellis Kia very well. The circumstances that Chris and I became acquainted was not pleasurable for me but once I met him; in-spite of my frustration and he took ownership o The circumstances that Chris and I became acquainted was not pleasurable for me but once I met him; in-spite of my frustration and he took ownership of my requests, made a promise to call me back the same day (and did), worked with me, made calls on my behalf to the warranty company and made me FEEL like I was being taken care of. I really appreciate that. Even tho it's only been 2-3 weeks since I met Chris, when I speak to him, I feel like we're old friends. :-) Thank you for hiring someone relate-able and who cares about your customers. More

Regular maintenance Diana did an excellent job explaining all aspects to me. She was very efficient, arranged the shuttle to transport me and kept me updated the whole t Diana did an excellent job explaining all aspects to me. She was very efficient, arranged the shuttle to transport me and kept me updated the whole time. More

I’ll be back Their attention to detail and friendly attitudes keeps me coming back. The dealerships is designed so I can find a quiet corner to read a book while Their attention to detail and friendly attitudes keeps me coming back. The dealerships is designed so I can find a quiet corner to read a book while I wait or join others watching TV. More

Getting a new engine What started out being one of the worst experience I’ve ever had, ended with some of the best customer service that I’ve ever received! Jason kept me What started out being one of the worst experience I’ve ever had, ended with some of the best customer service that I’ve ever received! Jason kept me updated through the whole process! Even when he wasn’t quite sure if time frames, he’d still call to keep me in the loop! How refreshing! My car was finished earlier than expected, and I’m happy! More

Windshield replaced When I purchased my car in mid April it had two minor chips on it , it eventually went into cracks . Went to talk to used car dept. manager he said th When I purchased my car in mid April it had two minor chips on it , it eventually went into cracks . Went to talk to used car dept. manager he said they can meet me half way of the cost of windshield . Which they did . Fast and great service . Thank you Ron More

Great customer service really friendly workers but the wait Great service super friendly but the long waits, they promise me something on my car back on June and just went back in September and they had it put Great service super friendly but the long waits, they promise me something on my car back on June and just went back in September and they had it put it on with no issues More

Service Jason assisted me as always. He goes above and beyond for customers every single time. I look forward to my service appts knowing Jason will be assi Jason assisted me as always. He goes above and beyond for customers every single time. I look forward to my service appts knowing Jason will be assisting me More

Disloyal to Loyal Kia Customers We own more than one Driving School as a family business and bought a car for our Driver Education Students here. I was denied Service on an extended We own more than one Driving School as a family business and bought a car for our Driver Education Students here. I was denied Service on an extended warranty and was given the number to Corporate who tried to contact this company for over a month with no return call. This is just way too much to go into detail but I definitely would not referred anyone else to this dealership and won't be buying any more cars here for our Schools. I will be taking our business elsewhere.....This company was way more concerned about me trading in and buying a new vehicle than helping me solve the problem with my 2013 Kia Sorento. The Service Advisor that helped me was super nice but that is it....Chris Kittiphanh More

Normally good but slow My service tech is always wonderful. I brought my car in at 7:30 because my check engine light was on - I was the 2nd person there and waited in the My service tech is always wonderful. I brought my car in at 7:30 because my check engine light was on - I was the 2nd person there and waited in the lobby. I did not hear anything until 9:30. I would have expected someone would have at least looked at my car BEFORE 2 hours to determine the problem. Said prob was a leak in gas cap. Had to pay almost $175 to replace - I could pay $15 at autozone to replace it myself with free diagnostic! The only reason I continue to return is that I trust Diana with my car and she treats me with respect and is honest every time I am there (which is too often - lol). More