Jim Ellis Kia of Kennesaw - Service Center

Great team! Great team in the service department at Jim Ellis Kia of Kennesaw. Thank you Mr. Dale, always very professional and making sure the job gets done. Great team in the service department at Jim Ellis Kia of Kennesaw. Thank you Mr. Dale, always very professional and making sure the job gets done. More

Oil change and brake service. Very welcoming and attentive staff. Clean service and waiting area. Nice amenities. Prompt service and very helpful with recommendations. Never pushy Very welcoming and attentive staff. Clean service and waiting area. Nice amenities. Prompt service and very helpful with recommendations. Never pushy with the extras. A pleasure to deal with. More

Very busy, can be confusing. Okay experience, I never fully feel comfortable there. Hate that you’re kind of pushed to do the survey before you leave. For the amount of workers th Okay experience, I never fully feel comfortable there. Hate that you’re kind of pushed to do the survey before you leave. For the amount of workers there, they also move pretty slow. More

Disappointed The service was not timely. It took 2+ hours. I informed the rep of my appointment prior to service starting. I ended up missed my doctors appointment The service was not timely. It took 2+ hours. I informed the rep of my appointment prior to service starting. I ended up missed my doctors appointment. I was not offered rental service or anything. I wish they had informed of what the recommendations were needed; prior to the end of my service to allow me to have decided to have additional work done the same day. This is the dealership I purchased from and have received better service in the past. I also asked that my history of service be pulled so I could see what tires were purchased last time and I was informed there was no record. It also seemed like he was rushing helping me, and stated the person that I was seeing was nowhere to be found. The new checkout system only had one person working and took additional time. Once I got my car, my interior had black marks and a chalk marks on my seat. I also had to reset my radio as it did not come on. I called the rep that helped me on both lines, no answer. I may have to get service elsewhere next time. More

Very friendly and great customer service They work with you, make sure your vehicle is running good. No worries when you leave there with your car. Nice workers, and very clean They work with you, make sure your vehicle is running good. No worries when you leave there with your car. Nice workers, and very clean More

Heated seats and oil change Extremely disappointed in Jim Ellis Kia since we bought our first ever new Kia Sorento a few months ago (we love the car) but can’t say a lot of good Extremely disappointed in Jim Ellis Kia since we bought our first ever new Kia Sorento a few months ago (we love the car) but can’t say a lot of good about the dealership or service. Once we bought our car I texted the salesman a few times regarding question with no response ever. My wife had broken her hip a year ago and wanted heated seats for long trips to help with the pain. The Sorento we picked didn’t have them and was told we could get them added and use the empty console buttons for controls And was told yes my our salesman. (Yes, I specifically asked that question) Trying to schedule an appointment, I left service over 4 voicemails over several weeks and was never called back. I finally refused if go back into voicemail and ended up talking to Matt the sale Manager, which was the only bright spot helping me schedule to appointment. I picked up my Kia yesterday and the service advisor (Christopher Kit or anyone else) never once talked to me. My son and I looked for the button to turn on the heated seats never found in. I went back in and 2 service advisors couldn’t find it either, saying it should be on the console. They ended up calling Christoper Who told them it was on the bottom side of the seat. Horrible place for any button and being able to see it when trying to use while driving. I would have absolutely never spent $1000.00 for such second market dangerous equipment from a dealership. We specifically had it done at the dealership so it would be inline with all the Kia specs and buttons in the correct place, just like we bought it off the lot from the factory. At this point I can’t say I would ever recommend Jim Ellis to anyone. I was actually going to write a letter the the general manager but couldn’t find any contact information on your website besides his name. More

Service Excellent service, courteous and prompt, very friendly, car was ready as promised and got back washed and cleaned inside. Will most certainly recomend Excellent service, courteous and prompt, very friendly, car was ready as promised and got back washed and cleaned inside. Will most certainly recomend, Mark was my service advisor and. couldn’t hope for better service. Kudos to all More

Wonderful customer service Camille was a great service advisor. She was very helpful, she explained everything to me, she told me all my options. She was very great. Camille was a great service advisor. She was very helpful, she explained everything to me, she told me all my options. She was very great. More

Great Service! I took my car in on Saturday for an oil change and the service was great! I love working with Diana Bell. She's awesome and really takes care of her I took my car in on Saturday for an oil change and the service was great! I love working with Diana Bell. She's awesome and really takes care of her customers. The waiting area is also very enjoyable: TV, snacks, drinks and a kids play area. More

Quick and accommodating I always get my service here, I needed my oil change and ended up with a meeting booked before my car was done. They ordered me a Lyft to take me ther I always get my service here, I needed my oil change and ended up with a meeting booked before my car was done. They ordered me a Lyft to take me there and pick me up, and had my car ready and washed by the time I got back. 10/10 More