Jim Ellis Kia of Kennesaw - Service Center

Very Good By making an appoint you can count on being on time and service done in timely manner. The service rep. cares and knows your time is important By making an appoint you can count on being on time and service done in timely manner. The service rep. cares and knows your time is important More

Great customer service! I was assisted quickly by Diana, whom is very friendly and provided helpful information. Waiting room was very accommodating and I loved the free car I was assisted quickly by Diana, whom is very friendly and provided helpful information. Waiting room was very accommodating and I loved the free car wash& vacuum!! More

15000 mile check-up Jason greeted me as I came in the door. He processed my service, told me how long. He called me when my car was finished and when I arrived back (ap Jason greeted me as I came in the door. He processed my service, told me how long. He called me when my car was finished and when I arrived back (approx. 10 min), my car was sitting in the lane, clean and ready to go. Great job! More

Happy Service was efficient, personnel was very friendly,auto was returned neat and clean. I have found the service department too be great people to deal w Service was efficient, personnel was very friendly,auto was returned neat and clean. I have found the service department too be great people to deal with since purchasing my cadenza. More

Great Service Associates Associates are always pleasant and helpful, which makes the experience great. Price to replace spark plugs seem extremely high. Really appreciated th Associates are always pleasant and helpful, which makes the experience great. Price to replace spark plugs seem extremely high. Really appreciated the lyft service to work. More

Service I’m not aware of the mechanics or other employees. They did the work on my car and that’s all that was required. Thank you I’m not aware of the mechanics or other employees. They did the work on my car and that’s all that was required. Thank you More

Great team! Great team in the service department at Jim Ellis Kia of Kennesaw. Thank you Mr. Dale, always very professional and making sure the job gets done. Great team in the service department at Jim Ellis Kia of Kennesaw. Thank you Mr. Dale, always very professional and making sure the job gets done. More

Oil change and brake service. Very welcoming and attentive staff. Clean service and waiting area. Nice amenities. Prompt service and very helpful with recommendations. Never pushy Very welcoming and attentive staff. Clean service and waiting area. Nice amenities. Prompt service and very helpful with recommendations. Never pushy with the extras. A pleasure to deal with. More

Disappointed The service was not timely. It took 2+ hours. I informed the rep of my appointment prior to service starting. I ended up missed my doctors appointment The service was not timely. It took 2+ hours. I informed the rep of my appointment prior to service starting. I ended up missed my doctors appointment. I was not offered rental service or anything. I wish they had informed of what the recommendations were needed; prior to the end of my service to allow me to have decided to have additional work done the same day. This is the dealership I purchased from and have received better service in the past. I also asked that my history of service be pulled so I could see what tires were purchased last time and I was informed there was no record. It also seemed like he was rushing helping me, and stated the person that I was seeing was nowhere to be found. The new checkout system only had one person working and took additional time. Once I got my car, my interior had black marks and a chalk marks on my seat. I also had to reset my radio as it did not come on. I called the rep that helped me on both lines, no answer. I may have to get service elsewhere next time. More

Very friendly and great customer service They work with you, make sure your vehicle is running good. No worries when you leave there with your car. Nice workers, and very clean They work with you, make sure your vehicle is running good. No worries when you leave there with your car. Nice workers, and very clean More