Jim Ellis Kia of Kennesaw - Service Center

Excellent Service Excellent service when I purchased my vehicle and when I received service on my vehicle for the first time. Service was going to take too long so they Excellent service when I purchased my vehicle and when I received service on my vehicle for the first time. Service was going to take too long so they sent me home in a Lyft which was very convenient for me. More

Very long My experience wasn't very great. I had an appointment at 10am for what I thought was a faulty starter. I didn't hear from anyone until 2pm when I call My experience wasn't very great. I had an appointment at 10am for what I thought was a faulty starter. I didn't hear from anyone until 2pm when I called to check on my car. No one could give me an answer about what was going on with my car and I was instructed to call back at 3pm. I called back at 3pm and was told what was actually wrong with my car, it turned out to be a dead battery and bad serpentine belt, and that they needed to check if the parts were in stock and they would call me right back. I didn't hear anything until I called them at 5:45pm. At this point I was told that no work had been done on my car but it was "next in line." My ordeal finally ended at 6:40pm when they called and said the work on my car was finished. More

5 star service Was greeted upon arriving. For some odd reason my appointment wasn’t in scheduled in their system but Ms. Diana took care it right away! Everything wa Was greeted upon arriving. For some odd reason my appointment wasn’t in scheduled in their system but Ms. Diana took care it right away! Everything was great about my visit at Jim Ellis Kia! More

So far so good 👌 Well, they got my car back to me when they said it would be ready. It was clean and ready to go, I didn't have to look for anyone, I went across the s Well, they got my car back to me when they said it would be ready. It was clean and ready to go, I didn't have to look for anyone, I went across the street from dealership and found a great sub shop and had lunch. They called me as soon as my car was ready to go and I walked back and my car was ready! More

Not bad Decent service and quality. Waiting time was little longer than notice and price was little high. However, after the service, car was pretty much fine Decent service and quality. Waiting time was little longer than notice and price was little high. However, after the service, car was pretty much fine with good quality. I can trust here. More

really great service! Kia finished my work really quick, and I was approached immediately by an advisor and taken care of. Prices were great and staff was really friendly! Kia finished my work really quick, and I was approached immediately by an advisor and taken care of. Prices were great and staff was really friendly! More

KIA need to step up theirs game for their dealerships My Kia Sorrento was recently in the shop for eight weeks waiting on parts from Korea. This is completely unsatisfactory. Luckily my dealership took ca My Kia Sorrento was recently in the shop for eight weeks waiting on parts from Korea. This is completely unsatisfactory. Luckily my dealership took care of me and arranged for me to have a vehicle the entire time. I have no idea why it would take Kia so long to get parts from Korea to North America. Talk about the slow boat from China. Totally unsat. Makes me rethink buying a fifth Kia. Probably will not be doing that. More

Service Jason is always wonderful to work with. Always informative. Would be nice if the wait time wasn’t so long though but I know it’s part of it. Jason de Jason is always wonderful to work with. Always informative. Would be nice if the wait time wasn’t so long though but I know it’s part of it. Jason deserves a raise lol! More

Great Customer Service My car repair was going to take longer Robbie ordered a Lyft and I was able to get to work and when the repair was completed another Lyft was sent to My car repair was going to take longer Robbie ordered a Lyft and I was able to get to work and when the repair was completed another Lyft was sent to pick me up. Great customer service. More

Excellent service! Robbie Brooks handled our situation and was excellent throughout. We couldn’t be happier with the way he treated us and stayed in contact with us duri Robbie Brooks handled our situation and was excellent throughout. We couldn’t be happier with the way he treated us and stayed in contact with us during our engine replacement. More