Jim Ellis Kia of Kennesaw - Service Center

Scheduling date error The person who assisted with my service appt initially made an error in the date. When I arrived everyone gave me the deer in the headlights look but The person who assisted with my service appt initially made an error in the date. When I arrived everyone gave me the deer in the headlights look but still was able to get me in for service. Took a little too long to write it up as My ride to lunch was waiting. Mark was good to communicate with me and all was good. When I picked up the car the tires were covered in something white and they did not even ask or replace the two valve stem covers. When I asked the young man he said I could bring it back as it was to cold to wash the tires. These are minor details as the tires got replaced and the other services completed. This was my first service visit so it was just a little hassle no big ones. More

Awesome! I have been coming here for a few years now and Jason has always given me and my husband excellent customer service! Always pleased... thanks so much I have been coming here for a few years now and Jason has always given me and my husband excellent customer service! Always pleased... thanks so much More

Scheduled Maintenance I had initially only scheduled an oil change at 10am, but once there Jason took the time to explain additional maintenance that is done at the mileage I had initially only scheduled an oil change at 10am, but once there Jason took the time to explain additional maintenance that is done at the mileage my car was at and why it was important. He also listened to my concerns about my car's headlights (one brighter than the other and how I had previously asked for it to be looked at and had it dismissed back when it was Cobb County Kia) He made sure the techs really looked into and actually addressed the concern. I decided to go with a couple additional services. I didn't get my car until 2:30ish, but I'm ok with that. It was Saturday and they took the time to perform the services and look into the two issues I pointed out. I'd also like to point out that the cashier is super friendly and a pleasure to speak with! I wish I could've gotten her name! More

Customer service was awesome. I was greeted by Lavar immediately upon stepping into the building. Although I had a long wait time due to the job, Lavar continued to check on me and I was greeted by Lavar immediately upon stepping into the building. Although I had a long wait time due to the job, Lavar continued to check on me and kept me updated with the whole process which I really appreciated. More

10 am appt left at 3:16 The gentleman that first took my car didn’t give good instructions so I sat for an hour 1/2 before anyone touched my car. Then sat while I waited for The gentleman that first took my car didn’t give good instructions so I sat for an hour 1/2 before anyone touched my car. Then sat while I waited for car to get fixed. Once I worked with Lavar he was great and checked on me regularly. I think that initial contact needs fixed. More

Poor communication From not returning calls and telling me what was going on with my car, to communicating with third party companies with out my approval, to the techni From not returning calls and telling me what was going on with my car, to communicating with third party companies with out my approval, to the technician standing in front of me screaming and yelling and not wanting to do his job I DO NOT recommend this place More

Great experience Great experience. I'm really impressed at how helpful and knowledgeable all the staff are at Jim Ellis Kia. Diana Bell is at the top of my list. Wit Great experience. I'm really impressed at how helpful and knowledgeable all the staff are at Jim Ellis Kia. Diana Bell is at the top of my list. With my needing emergency service, she made a difficult day rather enjoyable. I will definitely return to this Kia Center for service in the future. Thanks Diana for your wonderful service and all your help More

Exceptional service experience Very efficient and informative. Customers are treated very well. They even provided shuttle service so we could eat breakfast while car was serviced Very efficient and informative. Customers are treated very well. They even provided shuttle service so we could eat breakfast while car was serviced! Very nice and helpful! More

Really long waits Not happy. This was my last time coming to Cobb county kia. I thought they would give me a discount on my last oil change. They do not do proper inspe Not happy. This was my last time coming to Cobb county kia. I thought they would give me a discount on my last oil change. They do not do proper inspection of my car. My alternator went bad and no one ever told me about that. I’m not planning to get a kia ever now. More

Fast, friendly, efficient, and informative Camille Williams was great got me what I needed and all my questions answered.. Then she connected me with Tracy McFadden, who further explained how Camille Williams was great got me what I needed and all my questions answered.. Then she connected me with Tracy McFadden, who further explained how to use my phone GPS with the Android Auto System. Tracy was very patient while I practice. This is the reason I return to Kia of Kennasaw and have purchased 2 vehicles from this location! More