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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,160 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,160 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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February 13, 2021
I've been taking my 2016 Kia to them for almost 2 years. Waiting time is high, with or without appointment, with and without covid. Camille has been great every time, but today I called because my headlight Waiting time is high, with or without appointment, with and without covid. Camille has been great every time, but today I called because my headlight was down. A guy answered, no name provided and told me system is down, and he won't be able to charge me, because there is a charge to look at it (of course, I don't expect them to do it for free). Told me go to AutoZone and "get a new bulb, almost sure that's all is needed". There are people like me that don't do DIY on cars, I'll be changing to another service provider. More
by CLAUDYALFARO12
Employees Worked With
Not name
February 12, 2021
Although a misunderstanding occurred, both the service manager and service representative worked diligently to solve the problem. After trouble shooting the service team was able to determine problem and manager and service representative worked diligently to solve the problem. After trouble shooting the service team was able to determine problem and repair. More
by Rlockamy
Verified CustomerEmployees Worked With
Tom Mann, Mikey Downes
February 12, 2021
Friendly service, attentive, helpful. Appreciate the great service and knowledgeable staff. Twenty five word minimum is annoying though, please adjust this in the future. thanks. great service and knowledgeable staff. Twenty five word minimum is annoying though, please adjust this in the future. thanks. More
by COWANKI1
Employees Worked With
Diana Bell
February 11, 2021
Excellent service and especially the customer service! Diana is personable, excellent to work with, always makes the visit a positive experience, and goes out of her way to ensure I am happy with my vehic Diana is personable, excellent to work with, always makes the visit a positive experience, and goes out of her way to ensure I am happy with my vehicle and my visit. More
by LELAQUINNAN
Employees Worked With
Diana Bell, Camille Williams
February 11, 2021
Mikey in the service department was great! He assisted with two recent service calls, met me at the service door, provided great customer service and let me know the mechanics were able to repair my exis with two recent service calls, met me at the service door, provided great customer service and let me know the mechanics were able to repair my existing wind shield wipers and also replaced a tire that had a nail. He called both times and let me know my car was ready in the time window he advised. More
by Melanie
Employees Worked With
Mikey Downes
February 11, 2021
Diana Bell is the best. My partner and I always frequent this dealership and she is very helpful. I would no doubt always recommend her from KIA this dealership and she is very helpful. I would no doubt always recommend her from KIA More
by blkkoffee32
Employees Worked With
Diana Bell
February 10, 2021
Let me preface by saying everyone I have met here has been friendly and professional. My bad experience is related to a 4+ hour wait time for a 5 minute maintenance... and yes, I had an appointment. been friendly and professional. My bad experience is related to a 4+ hour wait time for a 5 minute maintenance... and yes, I had an appointment. More
by CHARLESIII_BOIVIN
Employees Worked With
Mikey Downes
February 10, 2021
Finally got noise in back of my vehicle fixed. Kudos to the technician that found the problem. Thanks Mikey Downes in service dept for great service. the technician that found the problem. Thanks Mikey Downes in service dept for great service. More
by HOPEWRIGHT2
Employees Worked With
Mikey Downes
