Jim Ellis Kia of Kennesaw - Service Center

Diana Bell, a Service Advisor was very friendly and helpful in explaining problems and repair options. She did an excellent job in coordinating a schedule for a quick turnaround to accommodate my tight helpful in explaining problems and repair options. She did an excellent job in coordinating a schedule for a quick turnaround to accommodate my tight schedule. Thanks Diana. More

I always received a great and professional service. I’m very pleased with Diana’s assistance. This is the second time she has helped me. very pleased with Diana’s assistance. This is the second time she has helped me. More

Very efficient! Lavar was extremely caring and helpful to me! The wait was scheduled to take 2-3 hours. He provided a Lyft ride so I didn’t have to sit around while I waited. I wasn’t feeling well on t to me! The wait was scheduled to take 2-3 hours. He provided a Lyft ride so I didn’t have to sit around while I waited. I wasn’t feeling well on the day I came in for service; he recognized it and took the lead by helping expedite me home as quickly as he could. More

Jason Dale was my advisor. He checked me in, scheduled a Lyft ride for me to work, kept me informed of the progress on my vehicle, and was there when I picked up my Sorento. A very good experience from beg Lyft ride for me to work, kept me informed of the progress on my vehicle, and was there when I picked up my Sorento. A very good experience from beginning to end! More

service was good. Jason was very helpful in explaining what additional things need to be addressed. I brought my car in as it had a recall. what additional things need to be addressed. I brought my car in as it had a recall. More

I brought my car in for a recall. Jason was polite, thorough and got me taken care of and out of the service department in little over a hour. thorough and got me taken care of and out of the service department in little over a hour. More

Jason Dale was my advisor. He was very knowledgeable, helped me through the whole process with courtesy and humor. He is a jewel. He made this journey enjoyable. helped me through the whole process with courtesy and humor. He is a jewel. He made this journey enjoyable. More

The sales experience was great! wasn't real happy about a piece coming off the handle first day, but , stuff happens. Had a mis-communication with service dept, but Diane fixed the situation and my wife w a piece coming off the handle first day, but , stuff happens. Had a mis-communication with service dept, but Diane fixed the situation and my wife was very complementary of her! She turned a not- so good situation into a good one. I would recommend Jim Ellis Kia to anyone looking for a car. No one is perfect and things happen, but they try there best to make you happy! More

Patient, accurate, and quick service department . good good good Diana Bell was the most helpful. Another dark skin lady at the first table was gracious enough to find me cookies to go with m good good good Diana Bell was the most helpful. Another dark skin lady at the first table was gracious enough to find me cookies to go with my coffee. More

I always have a great experience at Jim Ellis Kia Service Center. Lavar Fredrick is amazing and is always so helpful, has a wonderful attitude and answers all my many questions. On this particular visit, th Center. Lavar Fredrick is amazing and is always so helpful, has a wonderful attitude and answers all my many questions. On this particular visit, there was some unexpected additional repairs to replace tires. I was a little distressed about that and the cost of replacement but Lavar sat down with me and worked with me to see which tires needed immediate replacement and immediately scheduled my Kia for the following week for the remaining two. More