Jim Ellis Kia of Kennesaw - Service Center

Diana is the best service advisor she provides excellent customer service. customer service. More

Diana met me promptly in the service department, just as I drove in. She was pleasant and helpful. A very positive first Kia Service appointment for me! I drove in. She was pleasant and helpful. A very positive first Kia Service appointment for me! More

Diana was great and very helpful. But your checking process needs work. 12 cars showing up at 7:30 with two people to get them in is ridiculous. I sat for 2 hours before I could leave with the loaner. process needs work. 12 cars showing up at 7:30 with two people to get them in is ridiculous. I sat for 2 hours before I could leave with the loaner. And if a customer tells you on the phone they need a loaner, they should be told to bring their declaration page. Once they are there, it’s too late. That would be common sense. I was offered a wash and vacuum. It was Not done. It was sent back in and the guy half-assed the wash and vacuum. 5 extra minutes would have been great customer service. But it appeared that you don’t really give a xxxx. More

When appointments are made the customer needs to be informed of what service they need before they come in instead of asking the customer. Communication is key so there will not be a conflict when bein informed of what service they need before they come in instead of asking the customer. Communication is key so there will not be a conflict when being told that you need a certain service. More

They were able to squeeze me in under a short notice. More

Godd service and fast. Service advisor good. Work on my car was good too. car was good too. More

Mikey was excellent, I won’t hesitate to bring my car back, plus the car was returned cleaner than when I brought it in. back, plus the car was returned cleaner than when I brought it in. More

Jason is a great service writer. It’s always a pleasure dealing with him. He shows lots of care for his customers. The dealership is always clean and everyone is very friendly. dealing with him. He shows lots of care for his customers. The dealership is always clean and everyone is very friendly. More

I had an 11:30a appt. I got there and waited for over 45min. After finally having my car checked in. I waited for over 48hrs for an AC diagnostic. When I finally arrived...I still had to wait. Ms Dia 45min. After finally having my car checked in. I waited for over 48hrs for an AC diagnostic. When I finally arrived...I still had to wait. Ms Diana was running all around (talking about everything but my car) trying to locate my car details. I was then told that my car needed a part "only one existed and it was in California". I couldn't believe I had to wait that long AGAIN. I spoke with Service Manager once I arrived. I explained to him what happened. He apologized and waived the diagnostic fee. I was so disappointed. I had to wait a month just to make the appt. I mentioned to Manager that I usually go to Ed Voyles and was hoping for a better service experience. I literally, left your shop and went straight to Nalley Galleria and bought a Lexus. I would've purchased a car from Jim Ellis had my experience been different. More

Awesome customer service and a warm friendly environment. The staff is amazing and kept giving updates on my car receiving service and informed me I would be getting a wash and vacuum included . The staff is amazing and kept giving updates on my car receiving service and informed me I would be getting a wash and vacuum included . More