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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,167 Reviews

4,167 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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July 14, 2021

I live in Dunwoody yet, I choose this location for all my car service needs! Great staff and friendly environment. Camille is always super helpful. I highly recommend! More

by pamelab21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Jul 14, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille and our team could help out! Thank you again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager

July 14, 2021

Employees were friendly but service was very slow. I was there nearly 2 hours for an oil change. Complimentary car wash was horrible, half of the back window was not even rinsed. More

by GASWEETY6836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mikey Downes
Jul 15, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. Thank you for your business and patience, and please reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager

July 14, 2021

Diana Bell did great job getting my car car fixed and getting me ride to home and back..Over all it was a good day More

by JOEDORIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 15, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

July 14, 2021

8 AM APPOINTMENT For Kia Sportage SUV Recall. Service called late afternoon to inform No Work done yet. Left overnight for service next day. Again No Work done by late afternoon. Very disappointed with J More

by JAN.SEALE
Quality Of Work
Recommend Dealer
No
Employees Worked With
Diana Bell
Jul 15, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about your experience with us, and we apologize for any inconvenience this may have caused you. We will be passing your feedback along to my management team to prevent this from happening in the future. Thank you again for your business and feedback. Best regards, Madison Magnus, Customer Relations Manager

July 13, 2021

Lavar took very good care of me and my car. The wash job and the interior cleaning were just not great. Half of the back of my car was still dirty. More

by TJHAWKINS
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Jul 13, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar and our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

July 13, 2021

The services was great. I was in and out in less time than i was told it would be. I was able to get a recall completed at the same time. More

by GOLFER4993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Jul 14, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

July 12, 2021

The customer service was good but the problem with my vehicle still persists. I dont know if this is an Apple issue or Kia issue. More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lavar Frederick, Camille Williams
Jul 13, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We hate to hear that the issue has continued, and we apologize for the inconvenience. If you continue to have the issue, please don't hesitate to reach out to our team to have them check it out. Thank you again for your business and kind words. Best regards, Madison Magnus, Customer Relations Manager

July 12, 2021

Great service was provided thanks to Camille getting my car in at the last minute. I needed my routine service and my tire needed immediate attention, which caused some stress when driving it. All fixed an More

by WRIGHTV5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Jul 13, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille and our team could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

July 12, 2021

i like the service thanks to Milkey Downes always a good experience to bringing in my car for service very good staff i'm very satisfied More

by brend717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikey Downes
Jul 13, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mikey and our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

July 10, 2021

It is always a pleasant experience bringing my car for service. On my most recent visit, I had the pleasure of being taken care of by Diana Bell. She was knowledgeable, friendly, and went above and beyon More

by sallenartis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Jul 12, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana and our team could help out! Thank you again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

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