Jim Ellis Kia of Kennesaw - Service Center

Worst experience I’ve ever had. Jahvon never called or contacted me in the over two weeks KIA had my car. I tried calling on multiple occasions and no one was available to talk and Jahvon never called or contacted me in the over two weeks KIA had my car. I tried calling on multiple occasions and no one was available to talk and no one called me back. I called and left the service director a message, and they also did not call me back. I finally had to go back to the dealer in person to pick back up my car because I needed it. When I picked it up, I found they did not even look at my car in the two weeks they had it. It was a total waste of my time and I would appreciate a call back for a explanation of what happened. More

Friendly and experienced sales staff. Wide in-stock selection. Great follow-up for training on new vehicle features. Wide in-stock selection. Great follow-up for training on new vehicle features. More

Good service and goof location. . Clear communication and explanation of services.. Quick completion as well . Clear communication and explanation of services.. Quick completion as well More

From the time you get there, the people are very pleasant. There is a very nice place to sit while wait for your car to be serviced and snacks. The service department is also awesome every one of th pleasant. There is a very nice place to sit while wait for your car to be serviced and snacks. The service department is also awesome every one of them. And the sales person I got my car from and the person I did the Final paperwork are all great. More

Having known the Ellis Family for years since the early 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. More

Although it is a hike (50 miles EACH WAY), I am pleased with the service. I recommend them. The service reps are very attentive and helpful. with the service. I recommend them. The service reps are very attentive and helpful. More

As soon as I pulled up to the service door the Customer Service was excellent. Once inside the gentleman explained what I needed to do and once inside with the service writer she explained what they were g Service was excellent. Once inside the gentleman explained what I needed to do and once inside with the service writer she explained what they were going to do to my car. Then she walked my to the seating area and offered water and a snack. Wow amazing customer service I haven't experienced in a very long time Ty! More

A truly baffling experience. The previous repair done by dealership was having issues again. I came back and was told I need to take vehicle back to purchase dealership. And it t The previous repair done by dealership was having issues again. I came back and was told I need to take vehicle back to purchase dealership. And it took two days to hear back on getting my money back. Will never come to this dealership nor the kia brand in the future More

Really bad at keeping me informed, extended repair time and no loaner vehicles available so apart from having a new car broken down, I am left with no transportation that won’t cost me out of pocket money. and no loaner vehicles available so apart from having a new car broken down, I am left with no transportation that won’t cost me out of pocket money. More

My car was towed to your dealership, I have a Kia soul 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places t 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places told me I needed a new motor. So I talked to representative at Kia and they told me I need to take it to a dealership and have it looked at, and they would let them know if I need a new motor or not. This vehicle is part of the recall. After they got my car I contacted them and told about my car. They said they would have someone contact me, the next morning I had someone contact me and told me that it would take him to 3 -5 days to look over it and he would get back to me. Two days later I got a message on my phone stating that I needed a new battery which would cost $275 before they could do anything with my car. I live an hour and a half away so I had my brother who lives in kennesaw, call and talk to them on my behalf. They were rude, so my brother contacted the general manager and other people to get someone to give him a call back about my car. NO ONE CALLED HIM BACK!! Nor did anyone call me, so we got in touch with Ed Voyles Kia, and had it towed there. Ed Voyles charged my battery and is now actively working on it! But when my brother suggested that they try to charge my battery at Jim Ellis they said they would not, then I would have to buy a new battery for $275. This is why your dealership has a 2.5 star rating! I will NEVER be back there!!! More