Back

Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.3
6,526 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
Contact Dealership

1221 Auto Park Drive

Kennesaw, GA

30144

Directions

By Type

Showing 6,526 reviews

March 30, 2014

Straight lied! Internet Manager (Jim Griggs) tells you your credit is fine or that your good to go on getting deals done and then when you arrive (and wait hours) they tell you the exact opposite. They sh More

by ShawnD07
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Griggs
Mar 31, 2014 -

Jim Ellis Kia of Kennesaw responded

Good Afternoon, On behalf of the entire Cobb County Kia staff, I would like to apologize for the bad experience here at our dealership. We strive to meet all our customers and requirements. I understand things can be stressful and sometime communication gets very hard to use. We strive to be as transparent as possible and that is why I am responding . Please let me know if there is any we can do to make your experience better.

Apr 29, 2014 -

Jim Ellis Kia of Kennesaw responded

We apologize for the miscommunication about the entire process. We understand that the car buying process can be stressful and things can be forgotten or not explained in great detail. Your review has put some things in perspective and has identified some training opportunities that we can definitely focus on. Our goal is to never make our customers feel unhappy or feel like we are being dishonest. Credit history plays a major role in getting the Banks to grant someone a car loan and we have to a better a job of educating our customer about the process. Thank you for the review.

March 23, 2014

I was looking for a new or used truck for several months, after numerous unpleasant visits to other dealerships i was contacted by Joshua White at Cobb County KIA. This was the best car buying experience i h More

by vhoneycutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 08, 2014

.Doug Lovett has got to be one of the most amazing sales person I've ever had the pleasure of working with. He is definitely an asset to your organization and I've already recommended my sister the same day More

by sherryharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Lovett
February 11, 2014

My husband and I have been looking at SUV'S for a few months. on Feb.9th we decided to go to Cobb KIA and look at the Sorento, a very nice saleslady had called me earlier that day, we meant Keely Johnson More

by angiedyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keely Johnson, Keely Johnson
Apr 29, 2014 -

Jim Ellis Kia of Kennesaw responded

Thank you for doing business with us here at Cobb County Kia! We appreciate the greta review and we dill definitely let Ms. Keely know of the wonderful job she did! Please continue to tell your friends and family about us and we look forward to providing all your automotive needs!!

January 17, 2014

Doug was so friendly and easy to work with. They gave me more than I expected for my trade and a great deal on my new Optima. Doug listened to what I said and found me the exact car that I wanted! More

by kelliconnors
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Lovett
Apr 29, 2014 -

Jim Ellis Kia of Kennesaw responded

Thank You for choosing Cobb County Kia to purchase your Kia Optima! Doug is awesome and we will definitely let him know of the great job he is doing! Thank you again for choosing Cobb County Kia and we look forward to serving all your Automotive needs.

January 17, 2014

Very easy to work with and helped us see all of our options. Would recommend you use Doug as he was an awesome sales person. More

by leonart98d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Lovett
January 07, 2014

It all started with the Internet connection group. I was told that I was 100% approved for 18,000 and that as long as I could verify my income, I could come in, sign and drive away with no money down. Credi More

by thexder1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley, Melvin Cain
December 30, 2013

I received excellent customer service from Isarel Simmons during my search for a new KIA. He was very professional and informative and took the extra time I needed to make my selection. I would refer him t More

by extraordinary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ISRAEL SIMMONS
December 29, 2013

Thank you Kia Motors and Cobb County Kia for EXCEPTIONAL customer service. My car was in service numerous times and many months without a resolution to the issue. Without hesitation, Kia (Jeff Stroup) stepp More

by karenroeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hill
December 24, 2013

Keely was great ! Very smooth and positive process . Keely was great ! Very smooth and positive process . Best deal ever, changed my whole perspective of car sales. Very happy customer! :) More

by falston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keely Johnson, Keely Johnson
...
629
...