Jim Ellis Kia of Kennesaw | Page 629

Tonight I purchased my first "new car" and it was a wonderful experience. Robert and Andrew in the service department were very honest and fair as my car had many issues but the icing on the cak was a wonderful experience. Robert and Andrew in the service department were very honest and fair as my car had many issues but the icing on the cake for me was Keely in the sales department. She made what I thought was impossible possible. She has a customer for life. Thank Keely and the awesome team at Cobb County Kia. More

I was in the market for a new midsize sedan and I I was in the market for a new midsize sedan and I wasn't really sure which one I wanted, so I went to 8 different dealers and had a variety of exper I was in the market for a new midsize sedan and I wasn't really sure which one I wanted, so I went to 8 different dealers and had a variety of experiences. The salesmen that helped me (Eric Thomason and Marvin Allen) where both very friendly and knowledgeable, they actually listened to what I was looking for and lead me in the right direction, I would highly recommend them both. This is the first KIA I have ever owned, so I am excited and optimistic with my new Optima. More

OUTSTANDING!!! I received a call from Jason Courie, stating that I had just filled out an online application and was approved for financing. From my past experiences, I had always received calls about stating that I had just filled out an online application and was approved for financing. From my past experiences, I had always received calls about coming in; "we have your approval", only to be let down. Well, this definitely wasn't the case at Cobb County KIA!!! I took a drive out to the dealership a night before, hoping not to see any salespeople, to see what the dealership was like. Instantly, I was "hounded" by various salesmen outside the dealership for a sale. I expressed to them, that I was here to speak with Jason. It was after hours and the dealership should have been closing. Once Jason was finished with his other customers, he took time out to stay later. He and I walked the lot. I briefly expressed to him my financing, credit situations and that I really needed to be financed. I advised him, I would return on Friday, even after we had a scheduled appointment for Saturday. Walked into the dealership on Friday afternoon, and purchased a vehicle a 2008 Chevrolet Suburban LT (loaded). The general manager Andre Young and Jason, spoke about me and finally came to a conclusion, that I would be able to purchase a vehicle from their dealership, when others had denied me! What an experience!!! Happy to be driving once again, in something I wanted, instead of the dealership pushing a car, they had to move.... I would "highly" recommend this dealership to anyone, needing financing!!! Respectfully, John L Garner Sr More

My Wife and I purchased 2 vehicles, a 2012 Toyota Camry & a 2010 Nissan Maxima. Sales experience was absolutely wonderful! We will recommend Cobb County Kia to all of our friends & family. & a 2010 Nissan Maxima. Sales experience was absolutely wonderful! We will recommend Cobb County Kia to all of our friends & family. More

Right from the start I was impressed with Eric Thomason's attentiveness to what I was looking for. He asked all the right questions and was eager to find out exactly what he could do to help me pu Thomason's attentiveness to what I was looking for. He asked all the right questions and was eager to find out exactly what he could do to help me purchase a car! He is friendly, honest, personable and has a wonderful American spirit ~ I thanked him for his service to our country and he said he was thankful to have been able to go serve. He listened to me, had great eye contact, with each request in the negotiating process & stayed patient with me as I was already anxious when I got there! Many thanks to his professionalism, he's a great sales person, being in sales myself for 20 years, I was able to recognize his qualities immediately, he's a keeper :O) I will recommend friends directly to him. More

my wife and I both dreaded car shopping. we have purchased several cars together over the years and never had a good experience. We came in to LOOK at cars and ended up purchasing all because of Jas purchased several cars together over the years and never had a good experience. We came in to LOOK at cars and ended up purchasing all because of Jason. He was very helpful very knowledgeable and made the entire experience enjoyable. When we are ready to buy another car I will not hesitate to go back and deal with someone I can trust. More

I have an elderly mother whom still drives but doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before anything was done. They disregarded this note. We already had a problem with them last month because they sold her something she did not need during a routine oil change and that is where I added to be contacted if anything was done with her vehicle. She had a flat tire so she took the vehicle to the dealership. She was told at with only 20k miles on a 2011 model vehicle the flat tire was "worn out" beyond repair . At that point the service writer LISA told her she needed 1 new tire, she did not inform her of the other tires needing replacement, that would be a safety issue in my book! Instead LISA just sold her the one tire. The service manager MATT was notified of the safety issue with the other tires and said that LISA did her job and sold her the one flat tire. MATT goes on to say that there was nothing he could do about the other "worn out" tires, which shocked me. Matt became rude over the phone because I was wanting some "REAL" customer service assistance. I am my mothers only advocate. Kia Cobb County wont be her advocate. They just wanted the sale. So, I took the vehicle to Marietta Kia where they treated us correctly, Just let this be known that whenever you have an elderly woman or any woman getting service repairs, then it would be in everyone's best interest to have someone with them as to not be taken advantaged of. Granted, there are many women who know how to handle themselves and have a lot of knowledge about vehicles, but I believe they are the highest population that are taken advantage of by fraudulent and dishonest practices. More

Jim was very helpful in our selection. He was very knowledgeable with all the features on our vehicle and was a real pleasure to work with. I would highly recommend him to any one interested in purcha knowledgeable with all the features on our vehicle and was a real pleasure to work with. I would highly recommend him to any one interested in purchasing a new vehicle. Thanks Bob Sheehan More

This car purchasing experience has been the most positive of all our car purchases. Keely was friendly, helpful and the negotiations were enjoyable and done very quickly. None of the normal "games" were pl of all our car purchases. Keely was friendly, helpful and the negotiations were enjoyable and done very quickly. None of the normal "games" were played. We arrived around seven PM and went home with the car by 8:30. More

I went there in a bit of a dire circumstance, my car had died and I needed to get a car that day. I had a very tight budget and Jason went out of his way to get me a great deal. died and I needed to get a car that day. I had a very tight budget and Jason went out of his way to get me a great deal. More