Jim Ellis Kia of Kennesaw

Upgrade to a newer car My salesperson listened to what I was asking. He never tried to push a product, and took plenty of time to explain the vehicle to me. He did walk me b My salesperson listened to what I was asking. He never tried to push a product, and took plenty of time to explain the vehicle to me. He did walk me back and set up my first oil change. It was a pleasant experience dealing with Alex, and I would definitely recommend him as a personable and knowledgeable salesperson. More

Hung up on three times!! Tried to call and speak to a sales manager and was hung up on three times. They refused to speak to me or transfer me to a sales manager unless I gave Tried to call and speak to a sales manager and was hung up on three times. They refused to speak to me or transfer me to a sales manager unless I gave them my last name. Absolutely the worst company I have ever TRIED to buy a car from. More

The negative reviews on other sites were right. The short version is: There are nine other Kia dealerships in the Atlanta area. I would recommend you try any and all of them before Cobb County Kia. The short version is: There are nine other Kia dealerships in the Atlanta area. I would recommend you try any and all of them before Cobb County Kia. Here is the long version: They are the farthest Kia dealership from my house (45 minutes), but I've heard a local radio personality talk about them and decided it might be worth the drive. I contacted them via their website and requested their "lowest internet price" on a specific vehicle found there. I very quickly received a call from Robyn Preston. She answered all my questions, up to the internet pricing. At that point, she told me she would have to talk to one of the sales people. She called back a short while later and gave me an "out the door price" that supposedly included the car+tag+tax+tile. She then asked to set up an appointment with the sales person who provided the quote, Cardin Pierre. He and I spoke by phone and we discussed the car, scheduling the appointment, and the special financing promotion that Kia was offering. He even placed me on hold so he could confirm some of the information with a manager. Ultimately, we made arrangements for me to contact him the next day when my wife, 4 year old, and I were on the way, so that he could have the car ready. That night I checked reviews of Cobb County Kia online. There were quite a few negative ones. In a significant number of cases, the dealership's responses used the words "miscommunication" or "misunderstanding." I took the reviews with a grain of salt, but they did make me decide before leaving to call Cardin to verify that the car was still there, and that the price I had been quoted was going to be honored. The first sign something was up was when he said he would talk to his manager again to confirm it. Fifteen minutes later he called back to tell me that price he quoted was only valid if I didn't want the special financing. I told him that was not what we discussed on the phone and no mention of that was made the day before. He apologized and said he would talk to his manager and make sure I was happy. I let him know I was only going to be happy if their company stood by the arrangement we had made. He assured me they would make it right. Twenty minutes passed. When we spoke again, he said the manager wanted to speak to me. He handed off the phone and after discussing the situation, the manager asked me if I was ready to make a deal. I told him we had already made a deal. He then told me he would talk to HIS manager to see what they could do. Really? Twenty-five minutes later he said they couldn't give me the price quoted with the special financing. With that I ended the conversation. More

Awesome My experience with Kia was the best car buying experience I've ever had. My car was giving me trouble so I need a new car. I was having trouble gettin My experience with Kia was the best car buying experience I've ever had. My car was giving me trouble so I need a new car. I was having trouble getting into a new car cause I co signed for my daughter 8 mo prior, so everyone considered the loan to be fairly new. Felicia made it happen for me and for that I'm very thankful, she's the best. If she could do it for me she can do it for anyone. More

Fantasic My Salesperson took his time to explain all of the features and benefits that come with owning a Kia. He never made me feel pressured or uncomfortable My Salesperson took his time to explain all of the features and benefits that come with owning a Kia. He never made me feel pressured or uncomfortable. Over all it was a pleasant experience. More

Best Car buying experience Jason Courie made buying a new car a pleasant experience, he was very knowledgeable about the car and the features, took his time explaining all the e Jason Courie made buying a new car a pleasant experience, he was very knowledgeable about the car and the features, took his time explaining all the electronics and navigation, helped us set our phone to the equipment, and assured us he is available if we have questions later on. Jason and the team (Kevin & CJ) at Kia made our decision an easy one, and did all they could to get us the car we wanted for the price we could afford, they truly made car buying a positive experience. More

One of the best When I went to kia the first person I saw was James Wind. He came up and said hi and helped us right away. The was really nice and also really friendl When I went to kia the first person I saw was James Wind. He came up and said hi and helped us right away. The was really nice and also really friendly. He made my first time buying a car the best time of my life. I really am happy to get a car from KIA and I really like it. I wouldn't want any other car in the world. More

Very helpfull, got the car with the exterior color I want The salesman went all the way to ensure that I got what I wanted. He made comfortable and showed me what they had on site as far as the year and model The salesman went all the way to ensure that I got what I wanted. He made comfortable and showed me what they had on site as far as the year and model I wanted. They didn't have the color but my salesman searched other Kia dealers until he found what I wanted and was able to acquire it for me. More

Excellent customer service, would highly recommend. The Sales and Financial officer were both excellent. Many Thanks to Lala Henderson and Lavar Frederick. It customer service, would highly recommend. The Sales and Financial officer were both excellent. Many Thanks to Lala Henderson and Lavar Frederick. It was quick, entertaining and friendly from start to finish. More

GREAT! Keely Johnson is the best sales agent I have ever met and I am in Real Estate. She went above and beyond in getting my daughter and myself into new ca Keely Johnson is the best sales agent I have ever met and I am in Real Estate. She went above and beyond in getting my daughter and myself into new cars. She even helped me with my insurance claim. I will recommend her to everyone I meet. More