Jim Ellis Kia of Kennesaw

The service dept. was good but I feel the prices are too high. I feel like sometimes they have you right where they want you and there is not much you can do about it. After all, you need to get your car fi high. I feel like sometimes they have you right where they want you and there is not much you can do about it. After all, you need to get your car fixed and can't do it yourself. For one thing I needed a new battery and at first they gave me a choice of a couple of different priced batteries. Naturally, the least expensive one was not in stock and not available. So I had to get the more expensive one. Go figure. More

Customer servvice sucks to say the least. Salesmen are not knowledgable about their products. Follow up is awful!!! Don't care about satisfiying the customer!! not knowledgable about their products. Follow up is awful!!! Don't care about satisfiying the customer!! More

First of all, whenever I called and left a message for Wally, he would never return my phone calls. Whenever I spoke to him and he had to get back with me, he never did. I always had to follow up myself Wally, he would never return my phone calls. Whenever I spoke to him and he had to get back with me, he never did. I always had to follow up myself or I would still be waiting on his call. Now we have the issue with the tag document. We bought our Optima 9 weeks ago and we STILL HAVEN'T received our tag documents. I have twice been by the dealership to get additional sticker dates for the temporary tag. Each time Elvis the manager, keeps giving me excuses as to why I don't have my tag yet. On the last visit there he said he would "walk it through himself to make sure everything went fine and that I should get my tag within a few days". That was two weeks ago and they still have done anything about it. I just called them and now they told me that I would have to go pick up my tag at the tag office myself and that they COULD NOT mail it to me like they have been telling me all along. This means that I have to take time out from my job and take care of this because they are such incompetent idiots. I plan to file a complaint with the state regarding their practices. Do youself a favor and stay away from Cobb County Kia. They are so UNPROFESSIONAL!!!! More

I traded my car for a new car with Cobb County Kia only to find out 30 days later from my original finance company that they were never paid and I'm now past due. I contacted the GM to be told there are no to find out 30 days later from my original finance company that they were never paid and I'm now past due. I contacted the GM to be told there are no notes in the file of a payoff. I then pointed out to him that if that were true why is my lien holder info on the contract. Now the GM offered to add the payoff in a new loan or unwind the offer which could prove difficult since my original car was sold without a title to another consumer. Now two of us are involved in this mess. So please do not trade in a auto if you have a lien holder cause this is apparently a scam since it's been 3 days so far with not contact from Kia to correct their mess. I now have 2 car payments thanks to Cobb County Kia. Turning over to an Attorney More

My sales person was so sweet and great at getting what I needed at the price I wanted. The dealership overall was great and I would recommend everyone to go to Cobb County Kia!!! needed at the price I wanted. The dealership overall was great and I would recommend everyone to go to Cobb County Kia!!! More

I contacted the dlrship on 8/31 to inquiry about the Soul. As instructed I filled out an online application for financing and replied back to the sales associate. I rec'd a call on 9/1 encouraging me Soul. As instructed I filled out an online application for financing and replied back to the sales associate. I rec'd a call on 9/1 encouraging me to go into the dlrship. I rec'd a vip guest member number. When I went to the dlrship no one knew I was going to be there, they didn't know what the vip guest member number was and couldn't locate the application I filled out online. I went through the financing steps and the person in the finance dept rushed through the process, made untrue statements, and left. I was given the paper work to sign to purchase the vehicle before having an opportunity to drive the vehicle. After I expressed my concern about being pushed into purchasing the vehicle I was given the vehicle to drive overnight and was told I would have financing options available for me to choose from when I arrived on 9/2. On 9/2 when I showed up I was not giving options. I decided to purchase the vehicle anyway. The dlrship agreed to check the alignment, ac and provide me with a key fob. I was instructed to drop the vehicle off on 9/5 and return on 9/6 to pick the vehicle up. I did just that and on 9/6 when I showed up they tried to give me the key w/o the key fob and it was admitted nothing was done to the vehicle. I was told the part would be ordered and return on 9/7. I verified on 9/7 that my car was ready for pick up and when I got there the car still didn't have a key fob. I told the dlrship personnel repeatedly that I was driving over 40 miles, but that didn't deter them from wasting my time. I still don't have my vehicle in my possession. I wouldn't recommend this dealership. They make a lot of statements, but lack follow through. They lack in professionalism, commitment and communication. They definitely don't care about referrals and repeat customers. More

After making wasted calls to nearly all metro Atlanta Kia dealerships and being outright mislead by two dealers, Cobb County Kia was a welcomed surprise / relief. We were treated kindly and honestly by know dealerships and being outright mislead by two dealers, Cobb County Kia was a welcomed surprise / relief. We were treated kindly and honestly by knowledgeable, gracious down-to-Earth professionals. Tim Dawson and Ivan Mino were good listeners, understood our needs and pain points. They quickly addressed all of our concerns and had a can-do positive attitude. It was an easy decision to sign the paperwork, buying a 2012 Kia Soul. It's also obvious to my husband and I that we will continue to use this dealership for service and happily refer friends. In fact, we've already started sharing some of the horror stories we experienced with other dealers that clearly showcased the integrity we observed with Cobb County Kia. More

My 2011 Optima is 3 months old and has been returned for service 5 times for the same problem. It is now broken for the 6 time Chris the service manager is absolutly no help and Ryan the service advisor tel service 5 times for the same problem. It is now broken for the 6 time Chris the service manager is absolutly no help and Ryan the service advisor tells me that they are waiting for the factory to tell them what to do next. I have spoken to (Elvis Pressley) the General Manager several times although he hears what I'm saying he is not taking this problem serious.I had a great experience buying my car here I would not recommend Cobb County Kia for service More

Bob was the best salesman we have worked with so far in any car buying experience. He listened to our needs and found us the perfect match! We love Bob! any car buying experience. He listened to our needs and found us the perfect match! We love Bob! More

Bob West is a pleasure to work with. He made the car buying process easy and seemless. I was able to get the exact car that I wanted at an excellent price. I recommend Bob at Cobb County Kia to my frien buying process easy and seemless. I was able to get the exact car that I wanted at an excellent price. I recommend Bob at Cobb County Kia to my friends and family. More