Back

Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.3
6,175 Reviews
Jim Ellis Kia of Kennesaw is a full-service new and certified pre-owned dealership that opened in 2018 and is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Jim Ellis Kia of Kennesaw is a member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands.
Contact Dealership

1221 Auto Park Drive

Kennesaw, GA

30144

Directions

By Type

Showing 6,175 reviews

May 23, 2014

dealerrater i enjoyed my visit @ cobb county kia.larry mathis was very helpful"i was very happy with the service.cobb county kia gave a chance when no one else wo More

by lilterry420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
larry mathis
May 22, 2014

I love my 2014 Kia Sportage I bought my car from Jon Hardnick and he was so knowledgable, professional and kind. I would recommand going Cobb County Kia and work with Jon Hardni More

by jamielynn2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Hardnick
May 22, 2014

Got a great deal My mom purchased a Sportage from Jon Hardnick at Cobb County Kia and got a great deal. So I went in the next day was able to trade out of my Honda int More

by jdriegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Hardnick
May 22, 2014

Joshua White is True Awesomeness I came by to meet with Joshua after I saw his videos on Facebook. I was apprehensive about truly getting the friends and family discount. Every time More

by Marloacarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 21, 2014

Best Car Dealership in Georgia Would buy from no one but Larry Matthews, he was Awesome and kept his word from the initial phone call until the close of the deal. I was very impress More

by Deanneak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Mathews
May 21, 2014

Sorento SXL We researched several SUVs and dealerships online, before visiting Cobb County Kia. During the process we worked several employees including sales c More

by jhall2ua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Hardnick
May 19, 2014

Very Impressed with my experience I came in looking for a pre owned vehicle with a tight budget and being a first time buyer. I had the pleasure of working with Keely Johnson. She was More

by katiehodge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keely Johnson, Melvin Cain, Keely Johnson
April 18, 2014

Great Sales Person!! I recently bought a certified pre-owned Kia Optima from your dealership. Lala was so friendly and supportive right as we got out of the car. She hel More

by maradell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lala
Apr 29, 2014 -

Jim Ellis Kia of Kennesaw responded

Thank you for doing business with us here at Cobb County Kia! We truly appreciate your patronage and hope to be your dealer of choice for you and your family for all your automotive needs. Lala is aweome and thanks you for the pleasant review. We also appreciate your honesty and helping us identify areas of improvement for us to work on. Thank you for the review.

April 03, 2014

Customer service is not to good after the sale. I have been trying to get something done with my key since the day I bought the vehicle. I did not realize that they gave me a valet key until I got home. More

by stein81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 29, 2014 -

Jim Ellis Kia of Kennesaw responded

Good afternoon! First, please allow me to thank you for doing business with us here at Cobb County Kia. There are alot of other dealerships you could have went to and with you living over 2 hours away, you definitley passed quite a few! We are always striving to perfect our craft and make the TOTAL buying experience pleasant and we apologize for the lack luster performance after the initial sale. We are going to focus on more training for our staff so they will know the importance of truly exceptional customer service. Thank you agian for your business.

March 30, 2014

Straight lied! Internet Manager (Jim Griggs) tells you your credit is fine or that your good to go on getting deals done and then when you arrive (and wait hours) they tell you the exact opposite. They sh More

by ShawnD07
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Griggs
Mar 31, 2014 -

Jim Ellis Kia of Kennesaw responded

Good Afternoon, On behalf of the entire Cobb County Kia staff, I would like to apologize for the bad experience here at our dealership. We strive to meet all our customers and requirements. I understand things can be stressful and sometime communication gets very hard to use. We strive to be as transparent as possible and that is why I am responding . Please let me know if there is any we can do to make your experience better.

Apr 29, 2014 -

Jim Ellis Kia of Kennesaw responded

We apologize for the miscommunication about the entire process. We understand that the car buying process can be stressful and things can be forgotten or not explained in great detail. Your review has put some things in perspective and has identified some training opportunities that we can definitely focus on. Our goal is to never make our customers feel unhappy or feel like we are being dishonest. Credit history plays a major role in getting the Banks to grant someone a car loan and we have to a better a job of educating our customer about the process. Thank you for the review.

...
593
...