Jim Ellis Kia of Kennesaw

my wife and I both dreaded car shopping. we have purchased several cars together over the years and never had a good experience. We came in to LOOK at cars and ended up purchasing all because of Jas purchased several cars together over the years and never had a good experience. We came in to LOOK at cars and ended up purchasing all because of Jason. He was very helpful very knowledgeable and made the entire experience enjoyable. When we are ready to buy another car I will not hesitate to go back and deal with someone I can trust. More

I have an elderly mother whom still drives but doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before doesn't know anything about cars. She does not speak English well, as being from an Asian country. There was a note in her file to contact me before anything was done. They disregarded this note. We already had a problem with them last month because they sold her something she did not need during a routine oil change and that is where I added to be contacted if anything was done with her vehicle. She had a flat tire so she took the vehicle to the dealership. She was told at with only 20k miles on a 2011 model vehicle the flat tire was "worn out" beyond repair . At that point the service writer LISA told her she needed 1 new tire, she did not inform her of the other tires needing replacement, that would be a safety issue in my book! Instead LISA just sold her the one tire. The service manager MATT was notified of the safety issue with the other tires and said that LISA did her job and sold her the one flat tire. MATT goes on to say that there was nothing he could do about the other "worn out" tires, which shocked me. Matt became rude over the phone because I was wanting some "REAL" customer service assistance. I am my mothers only advocate. Kia Cobb County wont be her advocate. They just wanted the sale. So, I took the vehicle to Marietta Kia where they treated us correctly, Just let this be known that whenever you have an elderly woman or any woman getting service repairs, then it would be in everyone's best interest to have someone with them as to not be taken advantaged of. Granted, there are many women who know how to handle themselves and have a lot of knowledge about vehicles, but I believe they are the highest population that are taken advantage of by fraudulent and dishonest practices. More

Jim was very helpful in our selection. He was very knowledgeable with all the features on our vehicle and was a real pleasure to work with. I would highly recommend him to any one interested in purcha knowledgeable with all the features on our vehicle and was a real pleasure to work with. I would highly recommend him to any one interested in purchasing a new vehicle. Thanks Bob Sheehan More

This car purchasing experience has been the most positive of all our car purchases. Keely was friendly, helpful and the negotiations were enjoyable and done very quickly. None of the normal "games" were pl of all our car purchases. Keely was friendly, helpful and the negotiations were enjoyable and done very quickly. None of the normal "games" were played. We arrived around seven PM and went home with the car by 8:30. More

I went there in a bit of a dire circumstance, my car had died and I needed to get a car that day. I had a very tight budget and Jason went out of his way to get me a great deal. died and I needed to get a car that day. I had a very tight budget and Jason went out of his way to get me a great deal. More

My daughter's car "died," requiring repairs costing more money to fix than the car was worth. We visited Cobb County Kia the day we received this news. My husband and my other daughter both p costing more money to fix than the car was worth. We visited Cobb County Kia the day we received this news. My husband and my other daughter both purchased cars from this dealer in late 2012. Both were impressed with the courtesy of the sales representative in listening to what each of them was looking for and working with them to find the cars they wanted at the price they were willing to pay. In our most recent experience, Jason Courie treated us with the same courtesy and professionalism we had experienced in the past and presented us with several choices that fell within my daughter's budget. At no time did we feel the least bit high-pressured. He was very attentive and listened to what she wanted. He presented the "facts" and did not pressure her to make a decision. Within three hours of arriving at the dealership, she selected a car and obtained financing for the car of her choice (a used 2013 Kia Rio). Jason and Cobb County Kia turned this stressful situation completely around. The next day Jason called to tell us that the dealership received approval for the loan at a BETTER interest rate than originally quoted. This is the third Kia our family has purchased (in less than a year) from this outstanding dealership . We have never been treated with more courtesy and consideration by any other car dealer we have visited in the past. Jason continued that "tradition." More

Overall I was very satisfied. Richard was really personable and friendly. He was very knowledgable about every deatail we needed to know about the car. I'm extremely happy! personable and friendly. He was very knowledgable about every deatail we needed to know about the car. I'm extremely happy! More

I went to Cobb County Kia because I had purchased a car from them before and I was very happy with my service the last time. This time my Sales Representative: Keely Johnson was very professional. She ex from them before and I was very happy with my service the last time. This time my Sales Representative: Keely Johnson was very professional. She explained all of the aspects of the car, took care of my finances and set-up all of my features in my new car. I was once again very impressed my the quality of work and time that Keely presented to me. I thank her for all assistance and making my purchasing of my new car very non-stressful. More

Chase was very helpful, no pressure! I got exactly what I wanted and at a great price. This is the second kia I have gotten from them! I highly recommend them. wanted and at a great price. This is the second kia I have gotten from them! I highly recommend them. More

Did not want to purchase a KIA, but Chase was amazingly patient, and had an incredible grasp of the vehicle's features, not an easy sell for him. We were comparing the 2014 Kia Sorento to a Mercedes 350 M patient, and had an incredible grasp of the vehicle's features, not an easy sell for him. We were comparing the 2014 Kia Sorento to a Mercedes 350 ML diesel-we are so happy with our decision to purchase this vehicle, and Chases' follow-up and customer service has been amazing. More