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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,567 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,567 reviews
July 04, 2018
Jim Ellis isn’t honoring Cobb County Kia deals I purchased my tired with cobb county Kia and Jim Ellis would not honor the rotation and balance. I have not been happy since the purchase to Jim Ell I purchased my tired with cobb county Kia and Jim Ellis would not honor the rotation and balance. I have not been happy since the purchase to Jim Ellis Kia. They claim to pride themselves on customer service, but I have not seen it yet. Very disappointed. When I purchase my next vehicle, it will not be at at Jim Ellis dealership. More
by Doesitmatter
Verified CustomerEmployees Worked With
Rachel Vera
July 04, 2018
Top notch customer service Excellent service! I was greeted from the moment I pulled into the service. I had a small wait time before I was helped but I notified from several as Excellent service! I was greeted from the moment I pulled into the service. I had a small wait time before I was helped but I notified from several associates that a particular associate would be right with me, which I didn’t mind at all. Went in for an oil change and needed one additional repair that was taken care off and barely two hours. I was offered the shuttle service but decided to go for a walk instead. While I was away I was updated on the progress of my service. Excellent! I will be back in deed More
by arieskc
Employees Worked With
Rachel Vera
July 04, 2018
Professional I will always follow Diana. Overall I love this location and everyone has great customer service. I pray that the technicians continue to tell the tru I will always follow Diana. Overall I love this location and everyone has great customer service. I pray that the technicians continue to tell the truth concerning the condition of our vehicles More
by CLEANINITWELL
Employees Worked With
Diana Bell
July 03, 2018
Professional Service, Processional Results. Cant be any clearer than that. Always takes care of my Kia Optima and keeps it running like new, Excellent service and support team. Cant be any clearer than that. Always takes care of my Kia Optima and keeps it running like new, Excellent service and support team. More
by KIA Owner
Employees Worked With
Diana Bell
July 03, 2018
Great ending to a frustrating event! I left the collision center that my insurance recommended & my check engine light was on. Instead of them trying to fix it, they told me to take it to I left the collision center that my insurance recommended & my check engine light was on. Instead of them trying to fix it, they told me to take it to the dealer. I’m glad I did. I was able to get it fixed right away. I thought I would have to get another rental but I didn’t. I was very comfortable and the place was very clean. Everyone was so polite and gave me the progress on the repairs. Great experience! More
by DEBBJ36
Employees Worked With
Diana Bell
July 03, 2018
Great service. Great people. I found nail in tire over the weekend. Took car in early on Monday. Quick and great service. Car was dirty when I took it in. Clean and vacuumed when I found nail in tire over the weekend. Took car in early on Monday. Quick and great service. Car was dirty when I took it in. Clean and vacuumed when I left. More
by TKBURGES
Employees Worked With
Diana Bell
July 03, 2018
Excellent from Sales to Service I came in for an oil change on my vehicle, and ended up purchasing my son's first car all on the same day. Levar and Rachel from the service departmen I came in for an oil change on my vehicle, and ended up purchasing my son's first car all on the same day. Levar and Rachel from the service department made sure to take care of my vehicle while I was in sales working with Corie and Kevin. More
by ATirevold
Employees Worked With
Corie Anziano, Lavar Frederick, Kevin Borjnordi, Rachel Vera
July 03, 2018
Outstanding service and personnel. I did not have an appointment and they still got me out in less than an hour. I was preparing for a trip and wanted to make sure my Optima was good to I did not have an appointment and they still got me out in less than an hour. I was preparing for a trip and wanted to make sure my Optima was good to go. More
by RUSSLZU
Employees Worked With
Lavar Frederick
July 02, 2018
Wonderful service Great and personal service. Worked with us to give us a great deal. Anyone looking to buy a new car visit Jim Ellis Kia of Kennesaw. Great and personal service. Worked with us to give us a great deal. Anyone looking to buy a new car visit Jim Ellis Kia of Kennesaw. More
by ABROOK728
Employees Worked With
Chris Turner, Israel Simmons, Trent Thompson
July 02, 2018
Scheduled Maintenance Everyone was very nice. They got everything done an hour ahead of schedule and provided a ride to and from the mall. Always a pleasure. Everyone was very nice. They got everything done an hour ahead of schedule and provided a ride to and from the mall. Always a pleasure. More
by AKILAH.CHOPFIELD
Employees Worked With
Lavar Frederick, Keith BANNER
