Jim Ellis Kia of Kennesaw

Excellent My visit was great and they completed a recall, which was a surprise to me. So I was there for several hours. He kept me posted. My visit was great and they completed a recall, which was a surprise to me. So I was there for several hours. He kept me posted. More

car in for routine service brought car in for routine service and techs spotted a potentially problematic issues which was repaired immediately. I was brought back and the probl brought car in for routine service and techs spotted a potentially problematic issues which was repaired immediately. I was brought back and the problem was shown to me before repair More

Great First Experience The friendliness of everyone at this location especially Lavar was a great first experience that will allow me to come back, and possibly purchase my The friendliness of everyone at this location especially Lavar was a great first experience that will allow me to come back, and possibly purchase my next Kia from them! More

Long wait but friendly service I had my car brought in because it had a bad battery (didn't know that at the time). I was able to come in without an appointment and they did their b I had my car brought in because it had a bad battery (didn't know that at the time). I was able to come in without an appointment and they did their best to take care of me. I was there for several hours, but they did get me a loaner car so I could run errands that were needed. Lavar was truly impressive from the moment I walked in. I got a friendly greeting, felt like he was really taking care of me. I also saw him do the same with many others that came in. He was a shining star! More

Impressive Dealership Jim Ellis Kia was extremely impressive. Jimmy Hendrix made my experience convenient, fast, and enjoyable. I’m very please with all the service I was p Jim Ellis Kia was extremely impressive. Jimmy Hendrix made my experience convenient, fast, and enjoyable. I’m very please with all the service I was provided and hope to work with them again in the future! You won’t be disappointed! More

Greatest salesman ever I hadn't really decided on which car to get and was very nervous. Tracy McFadden was very patient with me and for 2 days he showed me cars and explain I hadn't really decided on which car to get and was very nervous. Tracy McFadden was very patient with me and for 2 days he showed me cars and explained each and every one of them in detail. More

Disappointing Service Yes, the department was able to fix the problem. However, it was very disappointing on their interpretation of the 10year/100,000mile POWERTRAIN warr Yes, the department was able to fix the problem. However, it was very disappointing on their interpretation of the 10year/100,000mile POWERTRAIN warranty. My Optima Hybrid suddenly stopped working and the culprit was a safety disconnect fuse in the POWERTRAIN, yet it is not covered under the 10yr/100000mile POWERTRAIN warranty. And to add insult to this $400 repair, they just wanted to argue with me about the fact that it was not covered. Definitely shed light on their attitudes to service. I will not be bringing either of my two KIAs back to this service department and quite frankly, I will probably never buy another KIA due to how upset they made me over this $400 repair. Way to look out for customer loyalty. More

Tires rotated and oil change I was very pleased with the prompt car service and excellent customer service. I was told it would be about an hour and a half and it was done in abo I was very pleased with the prompt car service and excellent customer service. I was told it would be about an hour and a half and it was done in about an hour. More