Jim Ellis Kia of Kennesaw

Amazing Diana was awesome. And met all of my needs. I lost my key to my wheel locks and she made sure I was able to get another set Diana was awesome. And met all of my needs. I lost my key to my wheel locks and she made sure I was able to get another set More

easy to deal with the salesman was very polite and helpful. he helped me very much and ansered all my questions as i ask him as i needed to be answered. the salesman was very polite and helpful. he helped me very much and ansered all my questions as i ask him as i needed to be answered. More

unbelievable care & concern Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil t Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil to leak out. Upon hearing this and the additional cost and down time, I got visibly upset. I must include this fact. I had just returned home 2 weeks prior to this time, after having my transmission replaced(under warranty) while driving in N.Y. and lost 12 days of hotel costs and food while waiting for my transmission to be replaced. What started out to be a 7 day trip turned into an additional 2, unplanned weeks away from home. SO, finally settling back home and trying to get back into a regular routine and then getting this news was completely upsetting. After hearing my story and seeing how upset I was, Jim Ellis Kia couldn't have been more helpful. The General Manager, Terrence Liddell, was advised of my situation by the Service Advisor, Jason Dale. Mr. Liddell offered to cover the entire expense of the oil pan replacement as well as giving me a brand new 2019 Sorento loaner. I was visibly in tears. I truly couldn't believe how generous and kind these managers were and are. I HIGHLY recommend Jim Ellis Kia . More

A fixed car! The mechanic knew what the problem was and fixed it! I chose to wait for my car while being serviced and was checked on many times. Water and snacks w The mechanic knew what the problem was and fixed it! I chose to wait for my car while being serviced and was checked on many times. Water and snacks were available. Wi Fi also available More

Taking care of business I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. I came in on a coupon offer for an oil,change and found out there was a recall that I qualified for. No charge and no hassle. Great service. More

A hellcat of a day. Bought awesome green hellcat from fla. Had it shipped to me. Arrived awesome. Highly recommended. Good staff. Great communication. Answered all questi Bought awesome green hellcat from fla. Had it shipped to me. Arrived awesome. Highly recommended. Good staff. Great communication. Answered all questions. Very satisfied customer. More

Nice and helpful Everyone was kind, helpful and courteous! Wait was long! Car was delivered clean! Everyone was nice to work with. Our 4 th car from this dealership! Everyone was kind, helpful and courteous! Wait was long! Car was delivered clean! Everyone was nice to work with. Our 4 th car from this dealership! More

The service was excellent I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. More

Bad service When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife go When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife goes in for oil change and was told that she need a alignment at only 20,380 miles and the warranty doesn't cover it. Then I was told when all said and done I would have to pay $118 but alignment only $89.95. The rest of the money is for a pair of gloves and paperwork. More

Quick Serive Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you More