Jim Ellis Kia of Kennesaw

Good this time This was a positive experience. I only took my Kia to this dealership due to all the recalls on the optima. My past experience at this dealership ha This was a positive experience. I only took my Kia to this dealership due to all the recalls on the optima. My past experience at this dealership has not been good. They quoted me repairs that would cost me a few thousand dollars that were not needed. After quoting me such a high estimate for repairs, I had two additional mechanics look at my car. The repairs were not needed. After they said I needed the repairs, I was approached by three people at this dealership suggesting that I trade my car for a newer model considering the expense I was going to have for repairs. I so much only giving 5 star ratings based on this last service. More

Good job! Rebecca was very courteous and very attentive. The showroom was clean and neat. Finance was a bit slow however the dealership was quick to make it up Rebecca was very courteous and very attentive. The showroom was clean and neat. Finance was a bit slow however the dealership was quick to make it up to me. I am very pleased with the overall experience. More

Great Service The service department was so helpful and genuinely happy to help. They were quick yet thorough. I will go back for sure and advise others to do so as The service department was so helpful and genuinely happy to help. They were quick yet thorough. I will go back for sure and advise others to do so as well. More

Great experience! Love the service staff! They took care of all of my needs and even offered to vacuum my floors of the car. I love to come here. They are very nice. They took care of all of my needs and even offered to vacuum my floors of the car. I love to come here. They are very nice. More

Work to Earn Trust Usually, my visits are quick and painless. This one however got off to the wrong start and it took Lavar to keep it from being completely unpleasant. Usually, my visits are quick and painless. This one however got off to the wrong start and it took Lavar to keep it from being completely unpleasant. No one was in the bay when I pulled up to help me. I had to walk in to get assistance. The young lady assigned to me (I forget her name) did not greet me at the time of my appointment. She was called on the pager and did not come. Lavar began the process of helping me. We went over the issues I'd been having and the 45k mile check up that I was early for. Then, Lavar attempted to turn the appointment back over to the young lady who went to call for a ride to the mall. She told me to wait outside at the vehicle and no one came for almost 10 minutes. Finally, while at the mall she calls with several issues and pricing without any explanation. I asked to speak to Lavar and ultimately came back to get information on what was happening. The young lady did not seem particularly knowledgeable. Lavar walked me through everything needed and smoothed out the process and the payment. More

Best service in Atlanta I am always treated with respect at Jim Ellis Kia of Kennesaw and service I receive on my vehicle always meets or exceeds my expectations. I am always treated with respect at Jim Ellis Kia of Kennesaw and service I receive on my vehicle always meets or exceeds my expectations. More

Great The gentleman did a great job of trying to identify a problem I was having with my car. He was determined to find the problem and I greatly appreciate The gentleman did a great job of trying to identify a problem I was having with my car. He was determined to find the problem and I greatly appreciated that. More

Great service with recall I received a letter in the mail requesting I take in my Kia for an upgrade. I called Jim Ellis and the service was excellent I received a letter in the mail requesting I take in my Kia for an upgrade. I called Jim Ellis and the service was excellent More

great service experience very helpful and friendly. The service department was so helpful and genuinely happy to help. They were quick yet thorough. I will go back for sure an very helpful and friendly. The service department was so helpful and genuinely happy to help. They were quick yet thorough. I will go back for sure and advise others to do so as well. More

Great Experience I took my kia soul for 105K maintenance service. Diana Bell was very professional and knowledgable. The price very resonable and Dianna help me with I took my kia soul for 105K maintenance service. Diana Bell was very professional and knowledgable. The price very resonable and Dianna help me with some coupons. Great Experience More