Jim Ellis Kia of Kennesaw

5000 MILES SERVICE Every time I make an appointment, I am treated with respect and prompt attention. The services done on Optima has always been to my satisfaction. Mr Every time I make an appointment, I am treated with respect and prompt attention. The services done on Optima has always been to my satisfaction. Mr. Brooks has been my service representative every since I bought my Kia. He is always verifying if I am satisfied before leaving. More

replaced engine Ellis Kia of Kennesaw handled the replacement of my engine. I found that they failed in communication and provided marginal service. They repeatedly Ellis Kia of Kennesaw handled the replacement of my engine. I found that they failed in communication and provided marginal service. They repeatedly reported I would be receiving a new engine, which they said was why they couldn't provide an ETA since the motors were on back order. When I picked up the vehicle I spotted on the invoice the engine was in fact refurbished. The service person assigned to my repair was surprised when I pointed this out to them. Three days after picking up the car I had 4 tires installed elsewhere and they reported bolts loose and some missing from the engine. Obviously this was very concerning, it also shows Kia missed the opportunity to sell a full set of tires. I was also surprised that I was never approached from Kia sales to consider purchasing a new car. More

Long wait, poor communication I was SO excited to see there was a new owner at this dealership with high hopes that the service department would have improved. I was so disappointe I was SO excited to see there was a new owner at this dealership with high hopes that the service department would have improved. I was so disappointed when I sat and waited exactly 2 hours for a simple oil change and tire rotation. No one even came and checked on me until they were 1.5 hours into the service. I am so upset that this exorbanat wait time was not comminuted to me and I was not apologized to for the inconvenience. More

Bad gas; no power to car and fuel pump went out No problems. Very patient working with me and the company paying for the damage. Everyone was patient and always kept me in the loop of what was going No problems. Very patient working with me and the company paying for the damage. Everyone was patient and always kept me in the loop of what was going on. More

Efficient and perfect in all aspects!! I brought our 2012 Kia Sedona in for a recall on the Takata airbag check and dealt with Jason Dale the whole way through. He is very polite and profe I brought our 2012 Kia Sedona in for a recall on the Takata airbag check and dealt with Jason Dale the whole way through. He is very polite and professional and clearly knows Jim Ellis' policies and procedures. He made sure that an inspection was performed and advised on some other repairs to ensure the vehicle was safe and proper. I agreed no problem. All work was done to my full satisfaction. Jason was great to work with and clearly an asset to Jim Ellis Kia. Please recognize accordingly. Thank you very much. Jon S. Arth Attorney at Law More

❤️ Kia My car stopped working while I was at a red light. I got a tow to Jim Ellis Kia where I have all my maintenance done. They are always friendly and qui My car stopped working while I was at a red light. I got a tow to Jim Ellis Kia where I have all my maintenance done. They are always friendly and quick. They found out I had bad gas! They had my car back to normal in no time. Thanks guys! More

Very friendly positive selling with no pressure at all I was greeted as i parked my vehicle from a friendly salesman mentioned in this. He listened to my needs and recommended a vehicle in my budget as wel I was greeted as i parked my vehicle from a friendly salesman mentioned in this. He listened to my needs and recommended a vehicle in my budget as well as bonus units in case i was interested. Paperwork was painless after simple negotiations. This dealership is a definite pleasure to visit and buy!! More

Positive car buying experience Souheil and Kevin were great to work with on my purchase. They even came in on Sunday to finish up the car. Will recommend others to this dealership. Souheil and Kevin were great to work with on my purchase. They even came in on Sunday to finish up the car. Will recommend others to this dealership. More

Great Car Purchasing Experience I got an Optima 2015 SXL in Ebony Black from Jim Ellis KIA of Kennesaw a week ago. Had a very pleasant purchasing experience at the dealership. Dealt I got an Optima 2015 SXL in Ebony Black from Jim Ellis KIA of Kennesaw a week ago. Had a very pleasant purchasing experience at the dealership. Dealt with Zak and Terrence. Would highly recommend this dealership if you are looking into purchasing a KIA. More