Jim Ellis Kia of Kennesaw

Only Place To Go For Service! Jason, my service rep gets 5 stars for customer service! My car was in an accident, I took it to another company for repairs in Woodstock. Big MIsta Jason, my service rep gets 5 stars for customer service! My car was in an accident, I took it to another company for repairs in Woodstock. Big MIstake !!!!!!!! I was ripped off, and ended up taking it to Kia in Kennesaw where I should have gone in the first place. They took care of my car, went in great lengths to explain the repairs needed and now I'm back on the road without any worries. Thank you Jason!!!!! More

Satisfied Customer I have had nothing but positive experiences with Jim Ellis KIA. The customer service is excellent from the sales department, finance to the service d I have had nothing but positive experiences with Jim Ellis KIA. The customer service is excellent from the sales department, finance to the service department. This is my second car in three years and we have an older model purchased elsewhere that we bring there for servicing. Tracy McFadden is a great example of the positive experience you will receive when making this financial decision. He is all about the customer and providing this sales agreement with ease. I highly recommend Tracy, and Jim Ellis KIA, you won't be disappointed. More

Excellent customer service The team here at this location went above and beyond to demonstrate great customer service It felt more like family and even got a ride home and bac The team here at this location went above and beyond to demonstrate great customer service It felt more like family and even got a ride home and back to pick up my car Thanks More

Great service , cold water and nice snacks. Wish I always got service like this. Diana was very very nice and helpful. She made the time fast and easy. , cold water and nice snacks. Wish I always got service like this. Diana was very very nice and helpful. She made the time fast and easy. More

Happy with all services except alignments. I was pleased with my service advisor (Dianna). She did a good job explaining what my car needed & she's pleasant. I was unhappy to find out my car I was pleased with my service advisor (Dianna). She did a good job explaining what my car needed & she's pleasant. I was unhappy to find out my car needed an alignment, and I'd have to pay for another one. I had bought one 5 months ago along with 4 new tires and at other places, there was always a warranty on alignments. This Kia dealership charges $100 with no warranty. I called two other popular tire places and they both not only charged less but also offered warranties. I asked the manager about it & he just kind of shrugged & said sorry. So, I don't recommend anyone get an alignment here, but for all other services, I've had no issues & have liked using them. More

Service Review Your workers have excellent Customer Service. They are very friendly and they just want me to be satisfied. Lavar is super good. I'll recommend him to Your workers have excellent Customer Service. They are very friendly and they just want me to be satisfied. Lavar is super good. I'll recommend him to anyone coming there. More

Great service and great salesman Had a wonderful experience with the salesman and full team at Jim Ellis. They helped me with a car choice and the full process showing excellent custo Had a wonderful experience with the salesman and full team at Jim Ellis. They helped me with a car choice and the full process showing excellent customer service the full time. More

Love the car the process had issues I made a specific appointment time to pick up the car. That was not internally communicated between team members, which led to a 3.5 hour wait at the I made a specific appointment time to pick up the car. That was not internally communicated between team members, which led to a 3.5 hour wait at the dealership. I did this same type of transaction with Jim Ellis Mazda, and was literally out of the dealership within an hour. I was expecting the same experience. I worked with LJ up until the point of arriving at the dealership. Dustin took us over and did as much as he could to get us through the process as quickly as possible. LJ did not communicate our planned pickup time. Mike also did the best he could to get us through having no prior knowledge of our pickup time. I did everything online for financing and had also paid a deposit on the car to Mike a week prior to the car pickup. The final nail in the coffin was the car didn’t even have a full tank of gas when Imdrove it off the lot. That may seem like a small thing, but to me it just underscores the dealerships lack of attention to detail. More

great visit Diane was very helpful and friendly to me. Helped me out in a major way. Worked with my schedule so that I could get my service done and everything go Diane was very helpful and friendly to me. Helped me out in a major way. Worked with my schedule so that I could get my service done and everything got taken care of More

Trying to get the intake hose taken care of . . . again. We set up another appointment to get the air intake hose replaced. Again. Only managed to replace a pair of indicator lights for $140. The wrong ho We set up another appointment to get the air intake hose replaced. Again. Only managed to replace a pair of indicator lights for $140. The wrong hose was ordered again. This has to be the second or third time this has happened. I believe I'm going to get the hose fixed elsewhere. More