Jim Ellis Kia of Kennesaw

Professional Always enjoy Robbie Brooks when he's my service specialist. I actually requested him for this trip. He's friendly, helpful, and a great asset to Jim Always enjoy Robbie Brooks when he's my service specialist. I actually requested him for this trip. He's friendly, helpful, and a great asset to Jim Ellis Kia. Thank you for continuing to do a great job. More

Comprehensive and friendly Diana was thorough and very friendly. My car was ready at about the promised time. It was also very nice to have it cleaner than when I brought it i Diana was thorough and very friendly. My car was ready at about the promised time. It was also very nice to have it cleaner than when I brought it in. More

Jason is great Not super happy I've had to take my used certified car in multiple times now for service but Jason has been a great help to us! Would recommend him! Not super happy I've had to take my used certified car in multiple times now for service but Jason has been a great help to us! Would recommend him! More

Professional and personal service Always receive professional and honest service from Robert Brooks. Staff always are cordial and polite. When they see me waiting they check to be sure Always receive professional and honest service from Robert Brooks. Staff always are cordial and polite. When they see me waiting they check to be sure I have been waited on as well as comfortable. Robert always makes sure all the corners are covered for my safe driving. Thank you. More

Awesome. The only. And I mean the only issue I had was with the unfriendly porter who didn’t even say boo to me when I said good morning to him The only. And I mean the only issue I had was with the unfriendly porter who didn’t even say boo to me when I said good morning to him More

Met all my concerns and fixed all issues I've been having trouble with a light on my dash about my tires for TWO YEARS without help other than being told this or that that just didnt add up. I've been having trouble with a light on my dash about my tires for TWO YEARS without help other than being told this or that that just didnt add up. Diana took the time to really look at it and figure out what was wrong and my light hasnt been back on! Usually, it comes back on five minutes down the road. More

Best KIA Service Dept This is not even where we purchased our new KIA. After such a terrible experience at the service department where we bought our car, we found Ms. Dian This is not even where we purchased our new KIA. After such a terrible experience at the service department where we bought our car, we found Ms. Diana Bell at Jim Ellis KIA. She is a treasure! Her incredible people skills are a mixture of friendliness, professionalism, and humor. She is the perfect representative of such an outstanding service department. All of the employees are very nice, never any terrible surprises, and the work is done correctly. We will never go elsewhere with our KIA. More

Good engagement and follow-up My initial engagement with the dealership occurred through the Internet and downstream follow-up was very good. Multiple team members reached out, co My initial engagement with the dealership occurred through the Internet and downstream follow-up was very good. Multiple team members reached out, coordinated my information amongst various parties and provided feedback to questions rapidly. Tracy stayed on top of the sale and even followed-up after hours. Overall, I was pleased with process and outcome. More

Routine service I received prompt courteous service. My rep, Jason went above and beyond to make this Experience a good one. I received transport to A local resta I received prompt courteous service. My rep, Jason went above and beyond to make this Experience a good one. I received transport to A local restaurant as well as a courtesy carwash. More