Jim Ellis Kia of Kennesaw

Excellent customer service The team here at this location went above and beyond to demonstrate great customer service It felt more like family and even got a ride home and bac The team here at this location went above and beyond to demonstrate great customer service It felt more like family and even got a ride home and back to pick up my car Thanks More

Service Review Your workers have excellent Customer Service. They are very friendly and they just want me to be satisfied. Lavar is super good. I'll recommend him to Your workers have excellent Customer Service. They are very friendly and they just want me to be satisfied. Lavar is super good. I'll recommend him to anyone coming there. More

Great service and great salesman Had a wonderful experience with the salesman and full team at Jim Ellis. They helped me with a car choice and the full process showing excellent custo Had a wonderful experience with the salesman and full team at Jim Ellis. They helped me with a car choice and the full process showing excellent customer service the full time. More

Happy with all services except alignments. I was pleased with my service advisor (Dianna). She did a good job explaining what my car needed & she's pleasant. I was unhappy to find out my car I was pleased with my service advisor (Dianna). She did a good job explaining what my car needed & she's pleasant. I was unhappy to find out my car needed an alignment, and I'd have to pay for another one. I had bought one 5 months ago along with 4 new tires and at other places, there was always a warranty on alignments. This Kia dealership charges $100 with no warranty. I called two other popular tire places and they both not only charged less but also offered warranties. I asked the manager about it & he just kind of shrugged & said sorry. So, I don't recommend anyone get an alignment here, but for all other services, I've had no issues & have liked using them. More

Love the car the process had issues I made a specific appointment time to pick up the car. That was not internally communicated between team members, which led to a 3.5 hour wait at the I made a specific appointment time to pick up the car. That was not internally communicated between team members, which led to a 3.5 hour wait at the dealership. I did this same type of transaction with Jim Ellis Mazda, and was literally out of the dealership within an hour. I was expecting the same experience. I worked with LJ up until the point of arriving at the dealership. Dustin took us over and did as much as he could to get us through the process as quickly as possible. LJ did not communicate our planned pickup time. Mike also did the best he could to get us through having no prior knowledge of our pickup time. I did everything online for financing and had also paid a deposit on the car to Mike a week prior to the car pickup. The final nail in the coffin was the car didn’t even have a full tank of gas when Imdrove it off the lot. That may seem like a small thing, but to me it just underscores the dealerships lack of attention to detail. More

Customer service/Diana was very unprofessional /Rude I think that my experience was not a good one Diana for one is unprofessional and Rude #NoItAll!! Not friendly I think she is slightly racist& They ne I think that my experience was not a good one Diana for one is unprofessional and Rude #NoItAll!! Not friendly I think she is slightly racist& They need some who is more efficient and professional Thanks More

Trying to get the intake hose taken care of . . . again. We set up another appointment to get the air intake hose replaced. Again. Only managed to replace a pair of indicator lights for $140. The wrong ho We set up another appointment to get the air intake hose replaced. Again. Only managed to replace a pair of indicator lights for $140. The wrong hose was ordered again. This has to be the second or third time this has happened. I believe I'm going to get the hose fixed elsewhere. More

service request THE service was great! I appreciate the fact they were able to examine my car and return it the same day. Diana was warm friendly and courteous and w THE service was great! I appreciate the fact they were able to examine my car and return it the same day. Diana was warm friendly and courteous and while they had a line of cars to work on she continually checked in on all of us waiting to have our issues resoved More

Excellent Service The dealership always gets me in and out and is always friendly. I will definitely bring my vehicle back in for service. Thanks for always taking car The dealership always gets me in and out and is always friendly. I will definitely bring my vehicle back in for service. Thanks for always taking care of your customers More

New customer Overall experience was ok. Shuttle service was great and check in was smooth. Check out could use help. Told about 500 service needed with no expla Overall experience was ok. Shuttle service was great and check in was smooth. Check out could use help. Told about 500 service needed with no explanation of what it was or why needed. Had to ask for inspection sheet. More