Jim Ellis Kia of Kennesaw

Excellent Service, even better than Toyota! As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me throu As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me through the services that would be provided to keep my car running smoothly. He also made me very comfortable while I waited for the work to be performed. Will surely come back. More

Excellent Service Robbie was a pleasure to work with. I like the waiting area and everyone I came into contact with was very pleasant. My son has autism and everyone w Robbie was a pleasure to work with. I like the waiting area and everyone I came into contact with was very pleasant. My son has autism and everyone was very kind to him. He enjoyed looking at the cars in the showroom. Thank you. More

Excellent Service Friendly People I just moved from the islands and brought my car with me. People here were super friendly and took good care of both me and my vehicle. It was a super I just moved from the islands and brought my car with me. People here were super friendly and took good care of both me and my vehicle. It was a super busy day but the wait wasn’t too long and the waiting area is comfy with snacks and nice chairs. I love the online scheduling. More

Maintenance Robbie Brooks is the reason I kept buying cars at this dealership he goes above and beyond with customer service He always takes care of the needs Robbie Brooks is the reason I kept buying cars at this dealership he goes above and beyond with customer service He always takes care of the needs and updates on my time More

Bought First Kia Bought my first KIA at Jim Ellis Kia. Had a really good experience would recommend them to anyone. They were not overbearing or rude a Bought my first KIA at Jim Ellis Kia. Had a really good experience would recommend them to anyone. They were not overbearing or rude a More

Criminals or incompetent My car was in for a recall that was a follow-on to a previous recall. Supposedly my engine was replaced in a previous recall. Based upon that recall My car was in for a recall that was a follow-on to a previous recall. Supposedly my engine was replaced in a previous recall. Based upon that recall there was another recall for a potential fuel line issue. The dealer had my car for about a month so I asked them to also rotate and balance my tires. When I went to get my car, I paid for the tire rotation. Before leaving the dealership I noticed that the tire rotation never happened. There is green paint on the back left tire which was still in the same place. Also the tread on the rear is much greater than the front... I got a refund for the tire rotation before leaving. On top of that, prior to picking up my car I was called and notified that my front brakes were at 2% and need to be fixed. Thankfully I declined since this is complete xx and an attempt to rob me. They never took my tires off so how the xxxx did they check the brake pads!!! I plan to get my engine numbers checked as I don't believe my engine was ever changed in the first place. I will then take this up with Kia Corporate. More

Quick and Easy I was able to drop my car off the night before my service and it was ready to go before the promised time. Plus they washed and vacuumed my car. I was able to drop my car off the night before my service and it was ready to go before the promised time. Plus they washed and vacuumed my car. More

Excellent Service representatives are very kind and nice. I am very satisfied about their service, but I am not sure about the quality of work and the cost. Service representatives are very kind and nice. I am very satisfied about their service, but I am not sure about the quality of work and the cost. More

Oil change Found out I also needed cabin and air filters replaced. Diana got things taken care of efficiently. My car looked better, too, than it did when I arri Found out I also needed cabin and air filters replaced. Diana got things taken care of efficiently. My car looked better, too, than it did when I arrived. More

Professionalism Robbie put mind at ease and kept me abreast if the progress. It made the experience pleasant considering the circumstances. I even brought in our ot Robbie put mind at ease and kept me abreast if the progress. It made the experience pleasant considering the circumstances. I even brought in our other Kia for Service the same week. More