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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,528 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,528 reviews
March 13, 2019
Good experience The people of Jim Ellis Kia were very friendly and worked hard to get us a new car for our daughter. Thank you to all the nice people who helped us pu The people of Jim Ellis Kia were very friendly and worked hard to get us a new car for our daughter. Thank you to all the nice people who helped us pull off this surprise! More
by JLCARLTON72
Verified CustomerEmployees Worked With
Rebecca Newman
March 13, 2019
Great service - Miranda Miranda, the Kia service representative did a great job explaining the recalls and then work my vehicle through the service department in less than a Miranda, the Kia service representative did a great job explaining the recalls and then work my vehicle through the service department in less than a day. More
by CWRAPP99
Employees Worked With
Miranda
March 13, 2019
New tires Went in for tire replacement and an alignment. It was time for me to get new tires and they were having a sale. Very competitive prices. Good service. Went in for tire replacement and an alignment. It was time for me to get new tires and they were having a sale. Very competitive prices. Good service. More
by GSVIOLINIST82
Employees Worked With
Diana Bell
March 12, 2019
Quick smooth SERVICE I was able to drop my car off on my lunch break. I returned back to work within 30 minutes by the shuttle service. The next day to pick my car up was I was able to drop my car off on my lunch break. I returned back to work within 30 minutes by the shuttle service. The next day to pick my car up was the same great service courtesy of Diana Bell and the shuttle service. More
by DULA711
Employees Worked With
Shuttle service , Diana Bell
March 12, 2019
8 hours in service for a battery and oil change Poor follow up/communication with service rep, dealer didn't have needed part, but didn't try to obtain part or notify me until I called to follow up Poor follow up/communication with service rep, dealer didn't have needed part, but didn't try to obtain part or notify me until I called to follow up an hour before close after having the car all day. hopefully I can avoid returning to this location More
by Dissatisfied
Employees Worked With
Diana Bell
March 12, 2019
Very friendly and personalized experience. Robbie was very friendly and professional. The waiting room was very home-like and had good wifi. Made the experience very easy and comfortable. Br Robbie was very friendly and professional. The waiting room was very home-like and had good wifi. Made the experience very easy and comfortable. Bravo! More
by sbhshop
Employees Worked With
Robbie Brooks
March 11, 2019
Not impressed with the Upselling I brought my KIA in for an OIL CHANGE on Saturday, March 9th. The only people who have touched my 2015 KIA since I purchased it from Cobb County KIA h I brought my KIA in for an OIL CHANGE on Saturday, March 9th. The only people who have touched my 2015 KIA since I purchased it from Cobb County KIA have been employed at this establishment. I have had all of the recommended services and up until it crossed over 100K miles, I kept a service package. I was told that I needed to have my coolant flushed because "it was the wrong color" to the tune of $165.00. The wrong color??? Also, this Coolant flush (recommended at 100K) service was done at the 100K service, or at least it was listed on the receipt. My car now has 140K miles on it. This seems to be a pattern with Jim Ellis. We did not have these issues when the dealership was Cobb County KIA. The last time I visited for an oild change, prior to this Saturday, I was informed that my brakes needed replacing (they did NOT). So, I'll be moving my business. More
by KIMBERLYHANEY
Employees Worked With
Do not remember the service reps name.
March 11, 2019
Excellent Service Overall service was excellent the presence was welcoming. Everybody was so friendly! I love getting my car serviced at Jim Ellis of Kennesaw. I will c Overall service was excellent the presence was welcoming. Everybody was so friendly! I love getting my car serviced at Jim Ellis of Kennesaw. I will continue. More
by HSHEVIS
Employees Worked With
Robbie Brooks
March 11, 2019
Ready and Willing Folks at the dealership were ready for my arrival, got the work done, good communication, and let me know what other may be needed. Good experience! Folks at the dealership were ready for my arrival, got the work done, good communication, and let me know what other may be needed. Good experience! More
by LON.SPITLER
Employees Worked With
Diana Bell
March 11, 2019
Excellent Service, even better than Toyota! As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me throu As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me through the services that would be provided to keep my car running smoothly. He also made me very comfortable while I waited for the work to be performed. Will surely come back. More
by DARMIEADE
Employees Worked With
Jason Dale
