Jim Ellis Kia of Kennesaw

No follow up The part required to fix my K900 was ordered, it took three months and multiple calls to find out it was in. There was no follow up from the service The part required to fix my K900 was ordered, it took three months and multiple calls to find out it was in. There was no follow up from the service department. More

First service This was the first service on my new vehicle. I was welcomed into the service center when I arrived. They informed me the person I had my appointment This was the first service on my new vehicle. I was welcomed into the service center when I arrived. They informed me the person I had my appointment with was busy and would be right with me and he was. He went over what they would be doing and answered any concerns I had with my new vehicle. Very polite. Wait was a little longer than I expected but that is to be expected sometimes. More

Great expy Jason was such a wonderful adviser.He didn’t try to sell me any services I didn’t need . He came back and forth to let me know what they were doing. I Jason was such a wonderful adviser.He didn’t try to sell me any services I didn’t need . He came back and forth to let me know what they were doing. I was very much Impressed.Thank you Jason! More

Another Great Experience Each time I’ve visited the dealership, since I purchased my vehicle, and back for scheduled maintenance, I have been well pleased with the customer se Each time I’ve visited the dealership, since I purchased my vehicle, and back for scheduled maintenance, I have been well pleased with the customer service provided. More

GREAT CUSTOMER SERVICES CHRIS CSERCSICS IS AWESOME he was very friendly and polite he asked me how i like it 2019 Kia I am a 1st time customer .I told him it was A Great CHRIS CSERCSICS IS AWESOME he was very friendly and polite he asked me how i like it 2019 Kia I am a 1st time customer .I told him it was A Great Car something different ..Chris is a very Nice Guy his his CUSTOMER SERVICES SKILL IS ON POINT More

My experience with Jim Ellis Kia I gave this dealer 5 stars because they are knowledgeable. I didn't want to lower my rating but I had two things happen that I want to address. If a c I gave this dealer 5 stars because they are knowledgeable. I didn't want to lower my rating but I had two things happen that I want to address. If a customer (especially a female) has an issue in my case my tire had a nail in it. Let me know that you can't repair it not that it's not repairable. The Monday after my key was reprogrammed my car was acting like it wanted to shut down that scared me but when I called the dealership I was told if it happened again look at several light on the dash if they are on call us so you can bring the car in. Today is a week so far so good my car has not duplicated the symptoms it displayed on Monday. More

Outstanding customer service I always have outstanding customer service here when I have my Kia Optima serviced. Diana Bell has always been my service contact there and she is th I always have outstanding customer service here when I have my Kia Optima serviced. Diana Bell has always been my service contact there and she is the main reason I keep coming back. She cares about her clients and that is hard to find nowadays. More

Service department I have always had great service at Jim Ellis Kia. I bought my Sportage new in 2014, and this dealership has done all of the maintenance. I’ve never ha I have always had great service at Jim Ellis Kia. I bought my Sportage new in 2014, and this dealership has done all of the maintenance. I’ve never had an issue. The staff is honest, friendly and knowledgeable. More