Jim Ellis Kia of Kennesaw

Oil Change It was my first time at this location. We received great, professional service. Special thanks to Jason Dale for taking great care of us during our v It was my first time at this location. We received great, professional service. Special thanks to Jason Dale for taking great care of us during our visit. More

Great customer service The process of buying and servicing our car has been so easy and everyone is super helpful and very friendly. Would highly recommend this dealership. The process of buying and servicing our car has been so easy and everyone is super helpful and very friendly. Would highly recommend this dealership. More

Replacement vehicles I was involved in an accident where my 2018 Kia Niro was totaled. Jim Ellis Kia made replacing the car easy. Started with having two niros ready for m I was involved in an accident where my 2018 Kia Niro was totaled. Jim Ellis Kia made replacing the car easy. Started with having two niros ready for me to look at dide by side. Friendly staff and awesome salesman. More

Too long of wait when I took time to make an appointment I made an appointment for 11:00 the prior week to get new tires. I did not get my caruntil 3:10. What was the sense of making the appointment? I also I made an appointment for 11:00 the prior week to get new tires. I did not get my caruntil 3:10. What was the sense of making the appointment? I also heard other customers thanking them for squeezing them in. I was late for an appointment as result. At one point I asked how much longer I was told 20 minutes. I got my car 60 minutes from the time. When they got me and I paid they could not find my keys which was another delay. They asked if I wanted a car wash I said no. However I found my antenna topper missing so someone either took it off or it got knocked off in the car wash More

Very NIce People I wasn't sure if I wanted to purchase or lease again and they helped me to find the best option for me financially. TK was wonderful as was Chris who I wasn't sure if I wanted to purchase or lease again and they helped me to find the best option for me financially. TK was wonderful as was Chris who took me through all the add on options in the financing department getting me exactly what I needed within my budget. More

Great friendly staff Staff is friendly, knowledgeable. Always go over everything my car needs and return it clean. My car is always ready when or before they say it will b Staff is friendly, knowledgeable. Always go over everything my car needs and return it clean. My car is always ready when or before they say it will be done. More

Dianna is amazing! Dianna is a great asset to this company. She is always pleasant and a pleasure to deal with. I have followed her from Kia Cartersville, where I purc Dianna is a great asset to this company. She is always pleasant and a pleasure to deal with. I have followed her from Kia Cartersville, where I purchased my KIA Soul 10 years ago. Thanks Dianna:) No fault of Dianna, it takes far to long to sign in even with an appointment - the last 3 visits -all in the last month it has taken a hour each time to. 1st visit I had to replace 2 tires and a wheel due to a pot hole I hit, I was charged for tire disposal and I too 1 of the tires with me. this was the day you started a new system and the team to help with new system, would walk away while Diana still had questions. I showed a $10 fee on the bill that i do not understand. 2nd visit was to replace the wheel which had to be ordered, again took an hour to sign in. 3rd visit was this past week, again a $4 dollar charge I do not understand and took almost an hour to sign in. This time the tires replaced have some sort of gunk all over them on the tire walls that i will need to scrub to get off and they did not replace the same colored tire cap. This survey did not show a place besides in the review I could say any of this. I hope the next visit the sign in process has been streamlined and back to the average of a 10 minute sign in. Thank you More

Great Service Experience They were able to accommodate us every step of the way, from getting us in over the weekend, to getting us a loaner. Diana and her team were wonderfu They were able to accommodate us every step of the way, from getting us in over the weekend, to getting us a loaner. Diana and her team were wonderful. More

On time and courteous I took my car in for AC repair. Let me just say I also took it to another Kia dealership (Atlanta West Kia) who didn't want to correctly repair my veh I took my car in for AC repair. Let me just say I also took it to another Kia dealership (Atlanta West Kia) who didn't want to correctly repair my vehicle. When I took it to Jim Ellis Kia they repaired it instantly. More