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Jim Ellis Kia of Kennesaw
Kennesaw, GA
6,525 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 6,525 reviews
October 04, 2019
took too long my appointment for service was at 8am. i was there a few minutes early, but somehow it took 4 hours to rotate and balance tires, have the alignment do my appointment for service was at 8am. i was there a few minutes early, but somehow it took 4 hours to rotate and balance tires, have the alignment done and the oil changed. relatively simple procedures when you can put the vehicle on a lift. More
by lindseysewall7
Verified CustomerEmployees Worked With
don't remember
October 04, 2019
Excellent Service Department! The customer care at Jim Ellis Kia-Service is consistently exceptional & superior than all automotive businesses that I’ve had dealings with!!! My Sed The customer care at Jim Ellis Kia-Service is consistently exceptional & superior than all automotive businesses that I’ve had dealings with!!! My Sedona is my baby & when she needs work, I trust in Jason & the skilled service crew to provide quality maintenance. More
by CHRISTINADIANERAMIREZ
Employees Worked With
Louis, Jason Dale
October 04, 2019
Fantastic! I live 45 mins away from the dealership, but this the location where I purchased my vehicle. The service is ALWAYS great and I wanted to come back to I live 45 mins away from the dealership, but this the location where I purchased my vehicle. The service is ALWAYS great and I wanted to come back to the same place. More
by eej1908
Employees Worked With
Jimmy Hendrix, Robbie Brooks
October 04, 2019
Great customer service Thank you for the great service after the sale. They got met in and out of the service department. Mgt dashes gut even helped detail my vehicle. These Thank you for the great service after the sale. They got met in and out of the service department. Mgt dashes gut even helped detail my vehicle. These guys are awesome! More
by spencer.tukes
October 03, 2019
great service great staff, i enjoy coming hear, its a very pleasant place,they have good refreshments its very clean they have a great staff service great staff, i enjoy coming hear, its a very pleasant place,they have good refreshments its very clean they have a great staff More
by MURRAY96
Employees Worked With
Robbie Brooks
October 03, 2019
Great Service The service dept did an awesome job. I treated with kindness and respect. Jason was very thorough and made sure I understood everything that would hap The service dept did an awesome job. I treated with kindness and respect. Jason was very thorough and made sure I understood everything that would happen. More
by MS014509
Employees Worked With
Jason Dale
October 03, 2019
Friendly staff who will work hard for you Great team of folks, special shout-out to Jason Dale who always goes above and beyond the call of duty to make sure the work is done right. Very prof Great team of folks, special shout-out to Jason Dale who always goes above and beyond the call of duty to make sure the work is done right. Very professional, great place to service your KIA. More
by BRIAN_H
Employees Worked With
Jason Dale
October 03, 2019
Robbie Brook is an outstanding customer service representative. He is well versed in automotive maintenance. A true "jokester" but truly a professional who answers all questions, make the customer representative. He is well versed in automotive maintenance. A true "jokester" but truly a professional who answers all questions, make the customer feel important. I enjoy my time getting service from Jim Ellis Kia. More
by GLORIAWILLIAMS9125
Employees Worked With
Alex Williams, Robbie Brooks
October 03, 2019
Online oil chnge appt I came in on wrong appt date (my fault)Camille sd no problem, took me right away. Very courteous, and Im very pleased. 5 stars. I came in on wrong appt date (my fault)Camille sd no problem, took me right away. Very courteous, and Im very pleased. 5 stars. More
by MICHAEL.GRAVLEYSR
Employees Worked With
Camille
October 03, 2019
I feel like i was lied to I asked to have lights looked at again because they kept blowing up even after they said it was fixed with the light recall. Rob, service guy told me I asked to have lights looked at again because they kept blowing up even after they said it was fixed with the light recall. Rob, service guy told me i had to pay $135 because recalled had already been done and it was not covered. Come to find out, it was covered under light recall. I was never explained what happened. I assumed the fix from the recalled was never done one that side of the car. I felt I was lied to. Was the light fixed before? Record voice rating instead More
by CGOMEZ758
Employees Worked With
Robbie Brooks
