Jim Ellis Kia of Kennesaw

Support and Concern Difficult problem that they never gave up working on to remedy. This all had to deal with recalls and Chris Ford and crew kept working to resolve all Difficult problem that they never gave up working on to remedy. This all had to deal with recalls and Chris Ford and crew kept working to resolve all problems. More

Wonderful Experience From the moment you drive your car up for service, to assisting you at their desks, the front end team is always very welcoming, friendly and professi From the moment you drive your car up for service, to assisting you at their desks, the front end team is always very welcoming, friendly and professional. More

Great service Jim, I was a walk in they got me in and out quickly Even wiped down the inside of my car and a quick wash I will return. quickly Even wiped down the inside of my car and a quick wash I will return. More

Good Start, Bad End I came in for my first service on my 2019 Kia Stinger. I was very happy and grateful that this service center was open during the pandemic, and appear I came in for my first service on my 2019 Kia Stinger. I was very happy and grateful that this service center was open during the pandemic, and appeared to be very cautious about contamination and cleanliness (there was a lady constantly cleaning the interior). My car even had wraps on the steering wheel and seat plastic. Aside from the factory required changes, I also asked that they take a look at a few concerns I had been having, mainly for the sake of checking for TSB's or notable defects. These items included: an occasional shudder during the auto engine cutoff feature at red lights, a loose hose beneath the turbo intake (the line going from the turbo to the manifold), and a rear driveline squeak that was loud and pronounced when turning at driveway/neighborhood speeds. The service advisor was fantastic and did a decent job writing up the concerns. However, it went downhill from there. Regarding the rear driveline/wheel sounds, I had them check this because I noticed a similar sound on my Genesis 5.0 last year and, out of an abundance of caution, had my service department at Hyundai check it and find a defective RWD part that they replaced under warranty. After a few hours, the advisor approached me in an accusatory way saying that he was going to have to charge me for the rear driveline diagnosis because they couldn't identify why it was making the sound. His basis on charging me was because they noticed plastidip had been removed from my rims (I guess I kinda understand this but it could've been addressed in a very non-confrontational way), and that there was a scratch on one rim (I very gently rubbed in a drivethru a while back and scratched the rear rim, which was the reason I removed the plastidip because it annoyed me to see the scratch) that he said was "impact damage that warped the rim". I later had a reputable technician professionally debunk this accusation, as the rim was not warped and the scratch was extremely minor and could be buffed out. I reluctantly agreed to the service advisor's wish to charge me for diagnosis since I understand that he may have to charge me if the damage was my fault (although I think he could have simply approached in a less accusatory manner and mentioned that they are continuing to diagnose and will try their hardest to see if there is a defective part, but if the diagnosis ends up being damage that can be traced to a pothole or the plastidip, that they may have to charge me for the labor). He suggested that they would most likely put on a new set of rims and tires from a new Stinger on the lot to see if that resolved the issue (a good way to separate the diagnosis and I appreciate this). After a few more hours, he approached me and said they couldn't diagnose anything and were not going to charge me for the labor (random, but I guess I'm cool with that.) That was all he said. I signed the paperwork, and pulled out to see if the sound was still there, only to see that it was completely gone and everything was perfect again (apparently they rotated the rear wheels so maybe that fixed it?). I parked to check the work order notes. They had removed all the plastic from the seats, the steering wheel plastic cover, and the floorboard cover, and crumbled it up as a big pile of trash and left it in my passenger floorboard. That made me a little upset and worried about cleanliness and exposure to the virus. Then I checked the notes and found that they did not fix the hose, and was flustered at how they worded everything without even addressing me in person. The work order accused me of "the parts have been removed and the hose was not put properly put back on by another person". If he would have simply asked me why it looked like the intakes were loose, I would have told him that it was because you cannot access the headlight adjustment screw without wiggling the air intake boxes and I had forgot to tighten the boxes back in that morning. Instead, they took the route of accusing me of removing a completely unrelated hose that doesn't even touch the intake box, and noting it in the work order without addressing me. The rear driveline diagnosis and notes flustered me a little more. "Could hardly hear any noise" was unprofessionally stated, which was not only belittling my request to check the driveline, but inaccurate because it was blatantly apparent to the service advisor and I under all conditions stated. I walked back in to ask why they didn't complete the other items, and to let him know they fixed the sound and to thank him, only to be hit with "oh no, the sound will come back" (was was this necessary?) and "we didn't fix the hose because somebody was in there and removed it and put it back improperly" and "the screws were all missing". Ok cool, you could've asked why the airbox was loose instead of hiding it in my notes and trying to get away with not addressing my concern, and you could have also had a better excuse for not tightening the hose (the hose in question was nowhere near the airbox and doesn't even touch it). And what screws were missing? All were accounted for in my inspection of the airboxes? Overall, it was just a stressful and empty experience. Definitely not the worst I've had, but definitely nowhere near the best, and pretty unprofessional. I know that the pandemic may have weighed down on the experience for all parties, but I will be reluctant to come back after writing this review. The experience wasn't very professional, the notes and explanations were lackluster and shady, and the service advisor chose to try and cover the fact that they didn't complete half of my requests with half hearted excuses and accusations. More

A waste of time I ended up paying 100$ for diagnosis for them not to even try to find out what 2 of the 3 problems were they literally only focused on what they wanted and knew was easy them not to even try to find out what 2 of the 3 problems were they literally only focused on what they wanted and knew was easy More

The customer service was amazing on all levels. From the time of check in to the the time that we were ready to check out. It was awesome. time of check in to the the time that we were ready to check out. It was awesome. More

It was very efficient as always They were very efficient and very nice. Took me on time and kept me updated on everything that was going on with my car. Thank you They were very efficient and very nice. Took me on time and kept me updated on everything that was going on with my car. Thank you More

Mark made sure I knew exactly how my car was going to be handled and what the problem was. They were Very responsive and had friendly service handled and what the problem was. They were Very responsive and had friendly service More

My experience at this dealership is always a very pleasurable one.Diana the service rep is so pleasant I feel as if I am talking to a family member or next door neighbor when I am there. And the ser pleasurable one.Diana the service rep is so pleasant I feel as if I am talking to a family member or next door neighbor when I am there. And the service is prompt. I highly recommend Kia at Kennesaw for your service needs More

My experience with Jim Ellis Kia of Kennesaw was great. This was my first big purchase and their team worked diligently to help me get what I wanted at a price I could afford. James did a great job and I d This was my first big purchase and their team worked diligently to help me get what I wanted at a price I could afford. James did a great job and I drove away happy in a Kia Sorrento. I'm very happy with my new wheels. More