Jim Ellis Kia of Kennesaw

Katherine it is good as what she does, very smooth process and provided me with any questions I had and was able to help me get something nice with in my budget , also big contribution to getting the process and provided me with any questions I had and was able to help me get something nice with in my budget , also big contribution to getting the car More

Katherine was great, awesome hair too! Felt like we were treated honestly and fairly! Purchased a Kia Soul and love it! Definitely ask for Katherine! treated honestly and fairly! Purchased a Kia Soul and love it! Definitely ask for Katherine! More

This was my 2nd visit to Jim Ellis Kia of Kennesaw, and this 2nd visit, was just as good as the 1st. Thank you all. this 2nd visit, was just as good as the 1st. Thank you all. More

Salesman took time to understand exactly what I wanted and enthusiastic help arrange suitable lease terms. Car was professionally cleaned and suitable for delivery. Jim Ellis Kia is an A DEALER. and enthusiastic help arrange suitable lease terms. Car was professionally cleaned and suitable for delivery. Jim Ellis Kia is an A DEALER. More

The service department does an excellent job. They even cleaned and vacuumed my car. Friendly, efficient staff. I am always pleased with my experience at Jim Ellis Kia of Kennesaw. cleaned and vacuumed my car. Friendly, efficient staff. I am always pleased with my experience at Jim Ellis Kia of Kennesaw. More

Diana Bell- AWESOME!! Diane Bell is one of the BEST in the business, She is always taking care of ALL my car needs!!! # 1 in my book T Diane Bell is one of the BEST in the business, She is always taking care of ALL my car needs!!! # 1 in my book T More

Everyone was excellent ! I always get superb service and I will continue to come back for many years to come. Thank you so much guys! I will continue to come back for many years to come. Thank you so much guys! More

Great place Great staff I came to get my car serviced Diana Bell was great she was very helpful she answered all of my questions she told that they had coffee and snacks to e I came to get my car serviced Diana Bell was great she was very helpful she answered all of my questions she told that they had coffee and snacks to enjoy till my car was finished More

Used to use Cartersville Kia since 2014 but started getting bad customer service. When my car engine failed my husband refused to tow it to cartersville after our last visit so we took a chance on Jim getting bad customer service. When my car engine failed my husband refused to tow it to cartersville after our last visit so we took a chance on Jim Ellis. So happy because it was nothing but excellence from the beginning. We ended up having warranty work done but were kept up to date on the status. Then were notified of some issues not covered under warranty and how much they would cost. I was so excited to have my car back like new again. In addition, my dogs are my children (we were not able to have real children) and my car was full of dog hair...when i got my car back I could NOT believe they had gotten almost all the dog hair out! I know thst took FOREVER!!! Ill be back for service but more importantly I will be back when I decide Im ready for a new Kia!!! More

Not happy The problem was not resolved. Instead, I was told that I needed to have the car aligned (which I took to a reputable mechanic and it didn't need it), The problem was not resolved. Instead, I was told that I needed to have the car aligned (which I took to a reputable mechanic and it didn't need it), tires rotated and balanced (which I did) and turn the front rotors (which did not need.) Nothing resolved this problem. I have since checked online and see innumerable complaints about the "notchy" steering on the 2013 Kia Optimas, but Kia apparently refuses to issue a recall. Several local mechanics have told me that Kia is aware of the problem but does nothing. When I brought the car in initially, the service manager told me that they did a download that he hoped would fix the problem, which it helped initially, but he said to bring it back in if it started up again and they would honor my warranty. I was told it was an expensive fix, approximately $5,000 which I certainly cannot afford. Since it obviously will not be fixed by Kia, I will be getting rid of it. By the way, the lady who helped me check in was a love. No problem whatsoever with her. More