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Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.3
6,536 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,536 reviews

June 02, 2020

Service team is amazing. Much better now than last summer. Happy and professional environment. Keep it up. Thank you Jim Ellis for making my visit the BEST. More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Chris Ford
Jun 02, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we hope to see you next visit! Thank you for your business. Take care! - Madison Magnus, Customer Relations Manager

June 01, 2020

Super nice, very helpful, highly recommend. After a very stressful week of losing my car to a mechanical fire, Greg helped me find a great replacement quickly and painlessly. 👍👍👍👍👍 More

by Barneszack
Recommend Dealer
Yes
Employees Worked With
Greg Landry
Jun 02, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Greg was a great help! We hope you love your new vehicle, and we thank you for your business. Stay safe and take care! - Madison Magnus, Customer Relations Manager

June 01, 2020

We had a great experience form sales to service. They let us take out time to make a decision and had. I pressure. Thanks for a great experience More

by Ashley Garrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we thank you for your business. We hope to see you next visit, stay safe and take care! - Madison Magnus, Customer Relations Manager

May 29, 2020

Excellent place to buy a new vehicle. Finance staff and salesman Bryson Smith gave me excellent service. This is my 3rd KIA and I would highly recommend this dealership to purchase a new vehicle. More

by Ernestine Polk
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and are so happy to hear that Bryson was a great help to you. We hope you love your new Kia and we thank you for your business. Stay safe and take care! - Madison Magnus, Customer Relations Manager

May 28, 2020

Greg was amazing! Took great care of me during the purchasing process. I came to the dealership knowing what model I wanted but he helped find the trim package, exterior color and interior color. Comm More

by Jessie L
Recommend Dealer
Yes
Employees Worked With
Jimmy Hendrix, Chris Turner, Greg Landry
Jun 01, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us! We are so pleased to hear about your experience with us, and are so happy to hear that Greg, Jimmy, & Chris were great helps to you. We hope you love your new vehicle, and thank you for your business! We hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager

May 27, 2020

Great service! Bryson answered all my questions and went over and beyond for me! Will definitely come back here and refer all my friend and family! More

by kimberly guevara
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us! We are so pleased to hear about your experience with us, and are so happy to hear that Bryson was a great help to you. We hope you love your new vehicle, and thank you again for your business. Take care! - Madison Magnus, Customer Relations Manager

May 27, 2020

I am still hearing knocking noise. I have been dealing I am still hearing knocking noise. I have been dealing with this for months. I will be bringing my car in on next Tuesday or Thursday. I will call D More

by STEPHAINEGROGAN65
Recommend Dealer
No
Employees Worked With
Diana Bell
May 28, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear that Diana is a great help to you, and we hope to see you during your next visit and figure out the issue you have been having. We take our customers' comments very seriously, and would love to hear from you if you have any more questions or concerns. Feel free to reach out to us at 770-362-1261. Thank you and take care! - Madison Magnus, Customer Relations Manager

May 25, 2020

Service is good use car sales manager is horrible. Not trying to work with u. He'll send u to another dealer than to work with u. I won't buy anything else there or recommend anyone More

by EDWARDSTARNES1
Recommend Dealer
No
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Jason Dale, Greg Landry, Alfredo Ospina
May 25, 2020 -

Jim Ellis Kia of Kennesaw responded

We are so disappointed to learn of this situation you have described. Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if w e still can. Please give us a call at 770-362-1261 and we will do our best to make this better. We hope to hear from you soon. - Madison Magnus, Customer Relations Manager

May 25, 2020

Your service writer, Lisa was great! A very thorough person. I have been letting this dealership handle my service on my vehicles for years. Top shelf dealership. I will continue taking my car to you fo More

by RNBYERS3251
Recommend Dealer
Yes
Employees Worked With
Lisa King
May 25, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us! We are so pleased to hear about your experience with us, and are so happy to hear that Lisa was a great help! Thank you for your business, and we hope to see you next visit. Stay safe and take care! - Madison Magnus, Customer Relations Manager

May 25, 2020

While the customer service here is great, the practice put into place since the Coronavirus pandemic began is not good. I had my temperature taken and verified, but then you go in to the “office / waitin More

by hdamaske
Recommend Dealer
Yes
Employees Worked With
Mark
May 26, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are doing our best during this time to provide a safe and clean environment for our customers and staff, and we thank you for your patience. We have masks and sanitizer available for anyone who visits our location along with our temperature screenings, and are hoping that these efforts will help us achieve a clean and safe environment. We thank you for your business, and we do take our customers' comments very seriously. If you have any other questions or concerns, please feel free to reach out to us at 770-362-1261. Stay safe and take care! - Madison Magnus, Customer Relations Manager

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