Jim Ellis Kia of Kennesaw

Always a pleasent experience. Can easily get appointments when other kia dealerships can't see me for months. My next car will most likely be another kia when other kia dealerships can't see me for months. My next car will most likely be another kia More

Customer service are the Kennesaw location is the MAIN reason I love my KIA. No matter what is wrong with my vehicle, the Kennesaw team is always looking for a way to make things right. reason I love my KIA. No matter what is wrong with my vehicle, the Kennesaw team is always looking for a way to make things right. More

I knew that I wanted a 2021 Soltes and they didn’t try to push me to get the 2020 model. Bryson Smith was the salesman and gave me excellent service. I recommend this dealership to anyone wanting a new vehic push me to get the 2020 model. Bryson Smith was the salesman and gave me excellent service. I recommend this dealership to anyone wanting a new vehicle. This is my 3rd KIA. More

Greg Landry was super personable and friendly but went to bat for me when it came time to deal. He presented me with the best deal the first time, that was better than any offer previously received by other bat for me when it came time to deal. He presented me with the best deal the first time, that was better than any offer previously received by other dealership that will remain nameless. Would recommend this to anybody and will buy my next car here if I can help it. Thanks Greg More

Our salesman was super helpful and the manager seemed super friendly. The dealership was clean and professional. Lot was well maintained and updated in terms of online availability. super friendly. The dealership was clean and professional. Lot was well maintained and updated in terms of online availability. More

Very Happy.....Larry was so accommodating! He fit me into what I wanted and the price range I asked for. Looking forward to all my travels with my new Sorento. what I wanted and the price range I asked for. Looking forward to all my travels with my new Sorento. More

All of the members at Jim Ellis Kia Kennesaw were great. Everyone was eager to try and help me with my needs. Larry my salesman was great and very helpful. Everyone was eager to try and help me with my needs. Larry my salesman was great and very helpful. More

Mark was very attentive and polite. He was thorough and kept me abreast of the progress being made on my vehicle. He followed up with recommendations and even took the time to learn the correct way to pron kept me abreast of the progress being made on my vehicle. He followed up with recommendations and even took the time to learn the correct way to pronounce my name. More

Came in on a Monday because my oil pressure light came on. They told me it could be Wednesday before it was fixed. It was ready that afternoon. Haven't had any problems with it since then. on. They told me it could be Wednesday before it was fixed. It was ready that afternoon. Haven't had any problems with it since then. More

In person service is good, contacting by phone is difficult. Lavar was pleasant, professional and attentive. He took care of my concerns. I also worked with Jason who was equally pleasant, professional and att Lavar was pleasant, professional and attentive. He took care of my concerns. I also worked with Jason who was equally pleasant, professional and attentive. My only complaint would be how difficult it is to reach the service center by phone. I called on 4 separate occasions and each time I was told they were busy and must not be answering their phone. The very nice young lady would take my name and number and have someone call me back. Timely return calls were hit and miss, No one called me after my first two messages. I decided to drive the 30 mins to the service center to make my appt. Once I was on their books as an appt, phone calls were still not answered or returned timely, but at least I was able to get the service completed. Overall, the people who work here were very helpful, very nice and very busy. I think the management should have someone dedicated to answering the phone for service who can actually set up the appt without having to wait for someone else to call the customer back. My service issue could have been taken care of more quickly if the calls / connecting up with someone to make an appt was easier. I had just purchased the vehicle from Jim Ellis VW and ran into some issues that made me not so happy. It would be nice if Jim Ellis dealerships worked together more smoothly to make the customer happy. More