Jim Ellis Kia of Kennesaw

Responsive and pricing is good....almost. I contacted them about a 2019 KIA Soul EV they have. They advertised a very good price on the car, so I had them work up some lease numbers. They we I contacted them about a 2019 KIA Soul EV they have. They advertised a very good price on the car, so I had them work up some lease numbers. They were higher than the other dealer I was working with, so I wanted to see a breakdown. $1295 Jim Ellis Package, which includes window tint (not legal in my state), exterior and interior protection. Seeing I am 4 hours away from them, this package is worthless to me. Then the $699 doc fee. So that added $2,000 back onto the price of the car. No wonder the lease number did not add up to what the other dealer quoted. If you do not mind paying for things you do not want and high doc fees, then they are very good to deal with, albeit a bit lazy. No phones, all by text. That is VERY unprofessional and lacks the personal touch. More

Our first visit and good sesrvice. I had called and made an appointment, but when we got to the store our name was not on the list. This was our first visit to the dealership, but it wa I had called and made an appointment, but when we got to the store our name was not on the list. This was our first visit to the dealership, but it was no problem, because Camille Williams made it happen. Thank you Camille. The satellite radio, reason for visit, was reset and is working great. They also took care of a recall that hadn't been done. I would have liked to have spoken to a service tech about the car when we picked it up, but didn't get to do that. That is our only complaint. We were very pleased with the care they took in this time of covid-19. More

Thankful for excellent service Very friendly, polite, efficient and thorough service in a timely manner. Not having to sit in the waiting area and being driven home by Lyft and pic Very friendly, polite, efficient and thorough service in a timely manner. Not having to sit in the waiting area and being driven home by Lyft and picked up again and returned to KIA after service completed was an additional benefit. Very thankful for service provided. More

Great place Great staff Great service they do a great job, i will recommend this place to my friends Diana is great to work with the store is nice and clean,great coffiee an Great service they do a great job, i will recommend this place to my friends Diana is great to work with the store is nice and clean,great coffiee and snaks. More

Service is quick and efficient! The dealership is practicing safe COVID 19 interactions. The service was quick and efficient. I would recommend this location highly. Lisa kept me The dealership is practicing safe COVID 19 interactions. The service was quick and efficient. I would recommend this location highly. Lisa kept me informed of the timeline for the replacement of my engine. More

We only use Jim Ellis for the remainder of our K900 maintenance contract. I brought out Soul in a couple of weeks ago and the service person said it expired 3 months prior. I asked about this happening maintenance contract. I brought out Soul in a couple of weeks ago and the service person said it expired 3 months prior. I asked about this happening in the middle of a pandemic but that made no difference, I still got charged $80 for oil change. The only reason we still use service is because Diana Bell takes care of us. My three rating is for the dealership overall. I rate Diana a 5 every time. She is that good. More

Diana is great as , she gets right to me and does all she can to get me out the door in a timely manner, she even worked with me after she was off with a mi is great as , she gets right to me and does all she can to get me out the door in a timely manner, she even worked with me after she was off with a mishap with my vehicle that wasn't her fault More

Replacement of Recall item We arrived at 7:00am for a 7:30am appointment. Repair was to take 1-2 hours. Our car was mixed up with another car and we finally left the dealershi We arrived at 7:00am for a 7:30am appointment. Repair was to take 1-2 hours. Our car was mixed up with another car and we finally left the dealership at 11:30am. Very poor service. More

Good experience! Strange without Robbie this time but Jason was great! Will be back in with my other car (Soul) in a few weeks. Always have had great experiences with the service department. About 8 - 1 Jason was great! Will be back in with my other car (Soul) in a few weeks. Always have had great experiences with the service department. About 8 - 10 yrs. More

As always great service. Diana was very thorough about prices and service recommendations. I would recommend Kia to all my friends and family. Will go back for breakers next prices and service recommendations. I would recommend Kia to all my friends and family. Will go back for breakers next More