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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,844 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,844 reviews

November 05, 2020

Service was impeccably great! I always enjoy the attention the staff gives everyone I come in to service my car. I will not go anywhere else! More

by DRDMJONES46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dale
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Nov 05, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

November 05, 2020

The purchase process was relatively smooth from e-mail and in-person. Greg was superior! Online information was incorrect. It stated, incentives and 1.9% interest rate. This could be construed as decepti More

by Gkaloha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeljka (Zee) Caradine, Greg Landry, Mike Boyd
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Nov 05, 2020 -

Jim Ellis Kia of Kennesaw responded

We apologize there was miscommunication during your purchase. Our website strives to be as transparent as possible, but miscommunications can happen. The factory incentives are on our website to aid our customers by letting them know they might qualify for additional incentives. Those conditional incentives are not included in our pricing details because not everyone will qualify for them. Thank you for purchasing from us, and we hope you enjoy your new Kia! - Madison Magnus, Customer Relations Manager

Nov 05, 2020 -

Gkaloha responded

Madison, Thanks for your response. I recommend you talk with your attorneys and consider changing the wording of the advertised factory incentives to either factory rebate "or" a particular interest rate. This would avoid any wrong interpretation, mis-communication and transparency. It would help your salespersons.

November 05, 2020

Had my families best interest from start to finish. James Wind is by far the best sales person I’ve worked with. Will buy from again More

by silver05ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar Frederick, James Wind, Mike Boyd
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Nov 05, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that James was a great help! We're so glad that we were able to help out & we hope you love your new car. Thanks again for your business and recommendation. Take care! - Madison Magnus, Customer Relations Manager

November 04, 2020

The dealership really worked with us to ensure we were happy with our deal. Our salesperson, Katherine Nunn was excellent as well. We were very satisfied. More

by GJACKJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Katherine was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 04, 2020

Great experience. Very friendly salesman. But they lied about my trade in. Only gave me bare min for it. Told me they couldn’t sell it on the lot because it was a 2013. Now it’s in the lot for $6000 more More

by TIMCCFD1A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Landry
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Nov 04, 2020 -

Jim Ellis Kia of Kennesaw responded

Dear Tim, We regret you feel we were deceptive during your buying experience with us. There are many times when we appraise a vehicle we think we may or may not be able to retail it on our pre-owned lot, but after we get our technicians to look at the vehicle for mechanical and electrical issues, sometimes issues that were present at the time of appraisal turn out to be more severe, and sometimes they turn out to be less severe. In the case of your 2013 vehicle, we decided that we would be able to retail it even though it is 7 years old and had almost 107,000 on it. We made this decision because we are low on pre-owned vehicles; however, we had to spend an above average amount to get the vehicle in retail shape. We have it priced the way we do because of the reconditioning expenses incurred to get it front-line ready. When we invest more into a vehicle to get it retail ready, we have to ask more for it to try to make it a profitable transaction for us, and that is why we have it priced the way we do on our lot. The amount we mutually agree a vehicle is worth at the time of trade-in is not the final investment amount for us. Again, we apologize for making you feel deceived. Best regards, Mike Boyd

November 04, 2020

Service was friendly, I appreciated the car being washed. The advisor also helped me find a coupon upon request for my services thst were rendered. More

by JEFFMILLON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa King
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Nov 04, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

November 04, 2020

Staff is friendly and willing to talk to you about their vehicles and your purchase. The facility is clean and they are informative when you need to bring your car in for Service. More

by kgross8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Landry
Report | Print
Nov 04, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 04, 2020

James Wind was very knowledgeable and friendly. He listened to what I said and found the perfect vehicle for me! Chris Turner was very efficient with the paper work and did a great job! More

by SHEPARDREBECCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wind, Chris Turner
Report | Print
Nov 04, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that James & Chris were great helps! Thanks again for your business and kind words, and we hope you love your new car. Take care! - Madison Magnus, Customer Relations Manager

November 03, 2020

Always good service. Keeps you up to date about your car. Taking very good care about the corona virus. Service personnel excellent. Jason Dale is always great and takes care of customer More

by PFLET0213
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Report | Print
Nov 03, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason is always a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

November 03, 2020

My service rep was extremely professional, listened to my issues, and quickly addressed my service needs. Definitely will ask for Camille Williams again. A plus More

by gdalema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Report | Print
Nov 04, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

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