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Jim Ellis Kia of Kennesaw

Kennesaw, GA

4.3
5,688 Reviews
Jim Ellis Kia of Kennesaw is a full-service new and certified pre-owned dealership that opened in 2018 and is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Jim Ellis Kia of Kennesaw is a member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 5,688 reviews

January 27, 2020

Great on time service. No waiting and everyone within the service department went out of there way to insure you were satisfied with the overall experience. More

by James JTBLESSED
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Jan 29, 2020 -

Jim Ellis Kia of Kennesaw responded

James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Kia of Kennesaw. We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw

January 27, 2020

Great Service This was the first time for servicing my new Sorrento. Everyone was very friendly, knowledgable, helpful, professional and efficient. I will definit More

by DEBBIEHOLTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Jan 29, 2020 -

Jim Ellis Kia of Kennesaw responded

Debbieholter, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 27, 2020

great fair car buying experience !!! great pleasant easy buying experience !!!!!very thoughtful ! the experience car inventory selection was outstanding !! I would definitely return and t More

by dje4edmonds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl Porter (DP), Greg Landry
Jan 29, 2020 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Dje4edmonds! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 27, 2020

Needed Service I came in last minute due to my car shaking and stalling. They did a diagnostic on my car and had fixed the issue in ~3 hours. They could have been be More

by Addisontiffany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Jan 31, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you again for taking the time to let us know how we did. We are disappointed to hear that we weren't able to give you more in-depth answers on any issues. We would love to clarify and go over any concerns you may have, Please give us a call so we can discuss further. We hope you have a great day! Amber Turner Customer Relations 770 362 1261

January 27, 2020

Always friendly service, always very prompt and usually takes less time than estimated, love the tech either vaccuming or washing my car, always a pleasure More

by SENSENEYMARY
Recommend Dealer
Yes
Employees Worked With
Diana Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

January 25, 2020

great service everyone was friendly in spite of the cold dreary morning. i dropped my automobile off and Spencer called me when it was ready. Easy transaction. More

by gaillmcc317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Sweat
January 25, 2020

The overall dealership is not on my top list of recommendations. I only take my car there for service if Lavar is working that day. More

by MS.DJARRETT
Recommend Dealer
Yes
Employees Worked With
Zeljka (Zee) Caradine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lavar Frederick
Jan 28, 2020 -

Jim Ellis Kia of Kennesaw responded

We are disappointed to hear of your experience with our service department. We strive for a 5-star appointment with each visit. We definitely value your feedback and are working on processes to improve. I would like to discuss your visit further once you get a moment. Please give me a call at 770 362 1261. Amber Turner Customer Reputation Manager

January 24, 2020

This was my second visit here to buy a car and like before Alex and Chris Turner didn’t disappoint. Five years ago I bought a car and today I was no different. Even Scott from Detail went the extra mil More

by D365
Recommend Dealer
Yes
Employees Worked With
Scott from Detail, Alex Williams, Chris Turner
January 23, 2020

Camilla was amazing! She answered all of the questions that i had and she was very patient with me. She remembered me from coming in a few months ago and anticipated all of My needs. Because of her i wil More

by KIARAJASMINE11
Recommend Dealer
Yes
Employees Worked With
Camilla
Jan 27, 2020 -

Jim Ellis Kia of Kennesaw responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

January 23, 2020

Great and quick service! I was expected to get out at 2pm but they were done by 12 so I’m very grateful. They also offered me a shuttle ride if i needed one. More

by ISABELLEUNGER97
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Jan 27, 2020 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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