Jim Ellis Hyundai

"We had a few hurdles but Milton and Jeff were very determined, followed up and turned the hurdles into a very positive sales experience. -- Jim Lyon determined, followed up and turned the hurdles into a very positive sales experience. -- Jim Lyon More

I just purchased a 2012 Hyundai Elantra from Jim Ellis Hyundai. It’s been some time since I’ve purchased a car, and was not looking forward to the hustle and bustle of the process. In December, I came i Hyundai. It’s been some time since I’ve purchased a car, and was not looking forward to the hustle and bustle of the process. In December, I came into Jim Ellis Hyundai looking for my new car, I sucked up what I had left in me to look at a final dealership and there I found myself meeting with a salesperson. Having been through this process 100 times in the past few weeks, I was expecting the same ol’ skit, the same ol’attitude and the same ol’ disappointment – Little did I know how impress I would be walking away from Jim Ellis Hyundai – with my new car. I am currently reading a book called “The Fred Factor”. It’s management style book on how normal people can turn ordinary into the extraordinary by simply having passion and caring about going above and beyond for their customers each and every day. I experienced nothing short of a “Fred” while purchasing my new car. To keep the privacy of the name of my sales guy, I’ll just refer to him as “Fred”… It only seems fitting. Fred greeted me with such enthusiasm, not the fake kind you encounter when someone is sales hungry, but a genuine smile that was warm and welcoming. This immediately put all my anxiety aside and I was excited again about looking for my new car. Fred sat me at his desk and went over exactly what was important to me, he asked me what I liked, what I didn’t like, what I wanted VS. what I needed, he was very helpful in helping me decide precisely what would fit my needs. Fred offered me something to drink, coffee actually, because I mentioned how tired I was, and even made it exactly like I drank it. Fred then drove around a car that we talked about and allowed me to test drive it. The Test Drive: Fred took me to an area that was not very busy so I would be able to test out the new vehicle without worrying about traffic, stop lights etc.. Before we took off he was so kind as to tell me exactly what everything was, how it worked and how it would benefit me.. Fred was serious about me understanding the ins and outs of the car! My prior test drives at other dealers were quick and I left with so many questions, Fred made sure all my questions were answered. There’s a quote in this book I am reading, “The way you move through life joyfully and successfully is by focusing on what you give rather than on what you get”. Fred was not focused on anything other than helping me, really helping me. When we arrived back at the dealership, I was greeted a handful of times by other sales guys, just saying hello, they were also busy helping other people, but they all waived and said hello in passing, they were all so welcoming … wow!! Fred then sat me down again, he overcame my objections and was not pushing me to buy a car at all!! Fred wanted what was best for me, not for him… Needless to say, I bought my 2012 Elantra from Fred because he really narrowed down exactly what I wanted, I did not feel pressured and the customer service throughout Jim Ellis Hyundai was one I had not experienced in a very long time. I cant say enough about this team of men and women and have since referred four people to them -- they all have the same great things to say. Thank you Jim Ellis Hyundai and your team for making what could have been a continuous nightmare into a wonderful, hassle-free experience. -2012 Elantra More

Having lived in Atlanta all of my life, I used Jim Ellis’ Volkswagen service department for my VW back in the mid1970s. I’ve grown up hearing the name, but I now understand why the dealership has been around Volkswagen service department for my VW back in the mid1970s. I’ve grown up hearing the name, but I now understand why the dealership has been around for so many years. In October of 2011, my wife had an accident that totaled her older model Volvo. Shortly after the incident, her mother passed away, so she was not in a frame of mind to do much car shopping. Entrusting me to find her the best replacement, I chose to buy a Hyundai. The manufacturer has an unbeatable warranty and impressive safety offerings. After test driving a Genesis, my wife and I were both sold on the car, but we were determined to buy it wisely. Learning the different features and options of each model, I visited every Hyundai Dealership in Greater Atlanta. I also searched Autotrader.com and Overstock.com on a daily basis. If the right opportunity came along, I was prepared to purchase a car out of state. I wanted a Genesis with a V-6 engine, plus a technology package and the lowest possible mileage—a combination that was not easy to find. During the process, I encountered a number of “bait and switch” situations in which dealerships posted photos and prices that did not match the vehicles they had to sell. A general manager of one well-known local dealership attempted to raise the price of a car I test drove by overcharging for a few add-ons. In contrast, Wes Ellis, General Manager of Jim Ellis, went out of his way to earn my trust. Convincing me that he would find the right car at the right price, I stopped searching and let Wes and salesman Raul Sanchez put their expertise to work. They finally found a 2011 V-6 Genesis with a tech package out of state, and we came to an agreement. That was in January of 2012. The car arrived in immaculate condition, and Wes added on a few extras at no charge. Immediately after I signed the contract, Wes made a congratulatory announcement over the dealership's intercom as a gesture of goodwill and appreciation for my business. Additionally, the purchase was a surprise to my wife (she believed I was still searching for a car), so Wes and Raul offered to accompany me home to amplify the surprise and give my wife a tutorial on how to operate all of the gadgets! Raul patiently spent a good hour going through all of the technology. My daughter will soon be ready for a car, and I cannot imagine buying it from any other dealership. Jim Ellis has always operated with the motto, "Expect the Best." I wasn’t so certain I could expect the best from a car salesman, but I learned that Wes Ellis and his dealership, deliver on that promise. If you are looking to buy a Hyundai, take the time to meet the good people of Jim Ellis Hyundai on Peachtree Industrial Blvd. More

"I am happy to report that my experience there was as good as car buying experiences can be. Everyone there acted as if I was one of the people who pays their salaries--imagine that! It's nice in this as good as car buying experiences can be. Everyone there acted as if I was one of the people who pays their salaries--imagine that! It's nice in this time of "no customer service" to actually experience customer service. There was a rather long wait while the business manager. got all of the figures in order and another wait before I was able to meet with him and finalize the deal, however, the dealership was very busy that day and I think that accounts for the delays. Lots of cars were sold that day. I have no complaints. Sales rep. was D.J. Hickson. He and I had a great time together. He's one of the good guys. -- Glenda Smith" More

My experience with the dealership on Peach tree Industrial Blvd in Atlanta was dreadfully horrible. After coming to terms with the sales person (we choose our car on a visit, I told the sales pers Industrial Blvd in Atlanta was dreadfully horrible. After coming to terms with the sales person (we choose our car on a visit, I told the sales person of the financing I can get from my Credit Union, and the price I was willing to pay) over the phone after visiting their sales lot, I drove over to the dealership to seal the deal. Since the dealership offered a lower rate than my CU, I told them I would use their financing. I filled out all of the paperwork in my first 1/2 hour there. Then waited for another 45 minutes for the credit office to bring me into their office. I signed all of the forms, then the credit person gave me the finance papers and my percentage rate was 1.24% higher than quoted, and .24% higher than my CU offered. When I objected to the changed rate, the credit manager asked if I would sign if the rate was reduced to equal what the CU offered. If that's not bait and switch, I don't know what is. Be very careful when dealing with these folks. Read every detail carefully because the final paperwork may not match what you were told. I left the office and asked the credit person to make sure my signed paperwork was destroyed. He tried to convince me that he could meet my CU interest rate. I wouldn't do business with these folks on a bet! Beware!! More

I was a little nervous about buying my first car but that all changed once I decided to go with Jim Ellis Hyundai. Alex, Hau-B, and General Manager Wesley Ellis made me feel at ease and made it a great buyin all changed once I decided to go with Jim Ellis Hyundai. Alex, Hau-B, and General Manager Wesley Ellis made me feel at ease and made it a great buying experience. I can't be more pleased with the great deal I got on my brand new Santa Fe. I'm recommending this dealership to all my friends! More

Joseph was the most courteous, friendly, honest, and all round good service representative that I've encountered at Jim Ellis Hyundai; and I have been bringing my car(s) there for 3 years. It is the experie round good service representative that I've encountered at Jim Ellis Hyundai; and I have been bringing my car(s) there for 3 years. It is the experiences like these that ensure my wife and I will continue to return to Jim Ellis Hyundai for our future car purchasing needs.-- Jake Seim" More

Service advisors are the JIM Ellis Dealership in the eyes of your customers when they arrive at the service desk. I have been favorably impressed with their technical knowledge and their customer service att of your customers when they arrive at the service desk. I have been favorably impressed with their technical knowledge and their customer service attitude each time I visit. Pretty soon the customer gravitates to the advisor that stands out, much as selecting a doctor. My selection has been Ms Mueller. She seems very knowledgeable about the vehicles and I have observed her demeanor with other customers in addressing their concerns. She represents you well, and seems to handle each customer's concerns with the care that you advertise. I also appreciate the ability to converse with the service technician that will be performing the repairs to my vehicle if I desire. I truly appreciate their ability and training ---much as a surgeon. I hope you are recognizing these folks as your "front line" and treating them accordingly! Ken Gillespie" More

I am they type of person who does not like to go into dealerships but, I had a great experience at this dealer. I got a good deal, the sales people were great to deal with (not high pressure at all) and dealerships but, I had a great experience at this dealer. I got a good deal, the sales people were great to deal with (not high pressure at all) and when they did not have the car I was looking for in the color I wanted they went out of their way to get one for me. I would recomend this dealership to anyone who asks. More