Jim Ellis Hyundai

Good: Salesman (DJ) is a nice guy and worked hard, honored the deal (almost) and found the vehicle at the last minutes Bad: Long waits in the store; They would not honor the TrueCar price at first, honored the deal (almost) and found the vehicle at the last minutes Bad: Long waits in the store; They would not honor the TrueCar price at first, told a few half-truths around the deal, kept promising inventory they could not produce, contract was not consistent with the quote, forced us to do an unnecessary credit app by surprise, did not prep the vehicle properly upon delivery. All in all a bad experience; this was my second purchase from this store, and likely my last. First one went better. More

Spence Rogers was an excellent salesman - a pleasure to work with, honest with pricing, and willing to work with us to find a car to meet our needs. work with, honest with pricing, and willing to work with us to find a car to meet our needs. More

I recently purchased a CPO 2012 Hyundai Genesis from Jim Ellis. The salesman was very helpful and did not pressure me in any way to buy. He was honest as I feel Jim Ellis Hyundai is. The price was fair a Ellis. The salesman was very helpful and did not pressure me in any way to buy. He was honest as I feel Jim Ellis Hyundai is. The price was fair and I look forward to getting my vehicle serviced there. Thanks Darrell Coffey for being so helpful. More

The sales associate, Denise, was extremely knowledgeable and answered all of my questions thoroughly. This was my very first car purchase and she walked me through every single step and I never felt pressur and answered all of my questions thoroughly. This was my very first car purchase and she walked me through every single step and I never felt pressured like I was at other dealerships. More

I had a very serious accident, a t-bone side impact in my Tuscon The EMTs said the only reason I was alive was the side airbags and safety features. This time I selected a Sante Fe, a littler larger and even Tuscon The EMTs said the only reason I was alive was the side airbags and safety features. This time I selected a Sante Fe, a littler larger and even higher safety ratings. Jim Ellis service had always been wonderful and that is why I came back. There is a new Hyundai dealership less than 5 mules from my house.i came inside the perimeter to get the quality service Jim Ellis offers. The service guys call me by name. Jim Ellis' Atlanta Best Option is great for me.i just can't say enough good about my experience at Jim Ellis Hyundai. Thank you! Cindy Murphy More

Last week I finally admitted to myself that I needed a new car. My 1999 Ford Taurus was no longer a reliable vehicle for me. I began the search for a new car, and decided that what I really wanted was a new car. My 1999 Ford Taurus was no longer a reliable vehicle for me. I began the search for a new car, and decided that what I really wanted was a Hyundai Santa Fe. Through my research, I learned about Tuscons and thought that would be a more financially available option for me. I'm a teacher and a single mom to a 4 year old little girl. I HAD to choose something safe, that came with a good warranty (remember, that reliablity issue is what started this search.) AND a price that I could afford. Hyundai was at the TOP of the list, but I researched other similar crossovers just in case.... I called Jim Ellis on Tuesday morning and made an appointment to meet with Don Wood on Wednesday morning. I expected to car shop at several dealerships, and I investigated other vehicles at other dealerships, but somehow I never got around to making those appointments to meet with their sales people... I think it was a sign. On Wed, I had the great pleasure of meeting Mr. Wood. I explained to him my priorities, and he explained to me his "Right Needs. Right car. Right price." and he assured me that we would find the car together. He looked at some of the options that weren't hyundais that I was exploring in my research. He printed out for me a side by side comparison of the vehicles against Hyundai. I had to admit, that his facts were true to my own findings, so he didn't spin any facts! I loved the fact that he was very knowledgable, and in his explanations, he was never pushy. We both agreed that I would drive a Tuscon. As it turned out during the test drive, the Tuscon was not the car for me. I didn't love it. I was shocked at my own response to the vehicle. I was sure that I was going to love it, but it just felt to light for me and while the steering was a breeze, I have been driving a heavy Taurus with NO power steering, so I needed something a little different. I felt a bit dejected as we approached the dealership and parked the Tuscon back in it's spot. I told him honestly that I didn't love it, and that I really didn't like the color of that particular car (super blue sparkle) even though it was pretty, it wasn't for me. Mr. Wood didn't even bat an eyelash, he assured me that I needn't worry, that we'd just go back and talk it out again, but that there were no 2012 Santa Fes on the lot, so we'd need to discuss something else. As we walked back into the building he stopped, "LOOK! It's a Santa Fe! It hasn't been out here long, it doesn't even have a sticker on it yet!" I perked up, the color wasn't black or white, but it was close! (pacific blue pearl) I was interested in test driving THIS one! Don got the keys, we drove it, and when it was over I was able to say, "I like this one." Now he had discovered MY needs... found me THE RIGHT car... and then it was on to the price. Don couldn't do all the negotiating with me since my budget required some tailoring that was outside of the norm. Don introduced me to Jason Reeves a finance manager. Jason and Don and I negotiated for about 2 hours. We finally got it right. The Right Car AT THE RIGHT PRICE! Because I had my father co-signing with me, we couldn't do the paperwork until Thursday, but Don and Jason let me take the Santa Fe as a loaner car and allowed me to return with my father Thursday afternoon to make it official. In total, the Jim Ellis team spent 9 hours total with me in 2 days. This may sound excessive to some, but I assure you, not one moment did I feel pushed or like I was being used to tricked. When I left the dealership I felt that I made a great choice, that I got a great deal, and that I was treated fairly and respectfully. That's a tall order for a dealership to fill when a single woman comes in to negotiate for herself. I got great warranties, and service on my car. THEY filled the tank TWICE at no cost to me. Once when they gave it to me overnight as a loaner and then topped it off AGAIN before I drove it off the lot as my very own. Their attention to detail is fantastic, and I won't be going anywhere else for the service on my Santa Fe other than Jim Ellis . When my friends, family,students, or co-workers talk about buying a new car, I am recommending them here. When the time comes for me to buy another car, I'll be purchasing it at Jim Ellis Hyundai. More

We just purchased a new Hyundai Elantra after 2 months of maintenance issues and the unfortunate demise of my previous car, and was “over” the entire process of looking for a new car almost before it started maintenance issues and the unfortunate demise of my previous car, and was “over” the entire process of looking for a new car almost before it started. Needing to make a decision quickly, and with the intention of comparing Hyundai to another make and model, we stopped in at Jim Ellis to test drive the Elantra. Bill Morrow was up front with us from the beginning about what we could expect with regards to comparison between the cars we were looking at, and what he would and could do for us, both as part of the dealership and personally, in helping us to come to our own decision. He told us about the car, explained the options, took us for a test drive (and a harrowing but effective “brake test”!), answered all of our questions, and without any pressure to buy, we left with the promise that he wouldn’t be following us up or harassing us by phone on our decision, but would be available to answer any questions we had and would follow up with us by email in a couple of days. As it turned out, he never had the chance to initiate that email, but true to his word, was available to answer all of our questions –day and night, both on duty and off, and worked hard to get us in the car we wanted for a price we could afford. When it came time to close the deal, we had a short window to complete the paperwork and pick up the car, and Bill worked with us over the phone on his time off to line up the paperwork and the car that needed to be brought over from another dealership, came in to work several hours early on his wedding anniversary, and even picked us up from the MARTA station, doing everything in his power to get us in the car and on our way in a timely manner, always with a smile and literally at a dead run. Bill Morrow’s service - on duty and off, “above and beyond the call of duty”, and his integrity were unparalleled throughout the entire process, and are rarely found anywhere in the service industry these days. In fact, the quote on the other car we were considering was considerably less, but couldn't imagine better service or warranty than we received from Bill and Ellis team with the Elantra that we ultimately purchased. I would purchase my next car from Bill and Jim Ellis Hyundai without hesitation. More

Unmatched integrity.  I emailed and requested a Unmatched integrity.  I emailed and requested a drive off the lot price from 8 different Georgia Hyundai dealers for a new 2013 Sonata.  Darryl Baxt Unmatched integrity.  I emailed and requested a drive off the lot price from 8 different Georgia Hyundai dealers for a new 2013 Sonata.  Darryl Baxter from Jim Ellis was the only one that gave me that price right out of the gate.  After as many as 15 back and forth emails and calls from one dealer and almost as many from the rest Jim Ellis remained the lowest, again right out of the gate. Darryl only had to send one email.  Jim Ellis didn't have the particular car I was looking for so Darryl found the car I was looking for and had it transferred without requiring a deposit.  Again, the only one to even offer.  One dealer actually tried to hold the car on their lot hostage saying they were the only one with that particular car.   Multiple competing General Managers eventually ended up calling me, a few saying they can't stand losing to Jim Ellis, that alone speaks volumes.  I'm sure because it happens all too often.  They gave their best price but even then they were $700 off the mark.  So I went to close the deal Saturday (1-12-13) expecting them to try for more money during financing.  Hau-B had us in and out in 10 minutes and never once tried to push anything extra.  Everything was offered but with absolutely no pressure.  The drive off the lot price quoted was the exact amount I paid, down to the cent.  The interest rate was exactly as quoted.  Every T was crossed and every I was dotted, every question answered and very quickly.  Darryl apologized for the process taking so long even though I couldn't imagine how it could have went faster or smoother.  I couldn't have hoped for a better transaction or experience.  I'm sold for life and not just because the car came with a free lifetime warranty but because I was treated with respect and met with uncommon integrity.  Darryl Baxter is the real deal, straight up.  I will recommend Jim Ellis to all my friends and before you make your decision you owe it to yourself to at least give them an opportunity to earn your business, they definitely earned mine.  Oh, in case you're wondering we couldn't be happier with our Sonata. More

"Keith did an excellent job of helping us make a decision about buying a car from Jim Ellis as we have always traded with Hennessey Lexus. This was a difficulty decision for us at a difficult time i decision about buying a car from Jim Ellis as we have always traded with Hennessey Lexus. This was a difficulty decision for us at a difficult time in our family. We apprecaite all that he did to make the experience a pleasant one!--Clifford Johnson" More

I was very pleased with the customer service that I received at the Hyundai dealership, in particular from Martel Williams who worked with me. Martel was extremely helpful in answering all my questions received at the Hyundai dealership, in particular from Martel Williams who worked with me. Martel was extremely helpful in answering all my questions, providing information and a comparision between the vehicles I was looking at, and when I decided to test drive the Sonata, he took the time to walk me around the car and explained every feature of the car in detail to me. I was impressed with the amount of knowledge he had about the vehicles, and his upbeat and friendly attitude made me feel welcome at the dealership and was one of the main reasons I decided to purchase a car through the Hyundai dealership. In addition to my car decision, upon finding out I was new to the Atlanta area, Martel was able to provide useful information and local recommendations for restaurants and shopping, etc, around the local area. He definitely went above and beyond with his customer service and I am very appreciative. I would certainly recommend this dealership to friends or colleagues in the future, and again I thank you very much for helping to make the car purchasing process an enjoyable one for me! More