Jim Ellis Hyundai

Tim Kettler was great. He really knew every detail of the Hyundai Genesis that I test drove and later brought. Most of all, everything that he said about the car I found to be true. Hyundai Genesis that I test drove and later brought. Most of all, everything that he said about the car I found to be true. More

We were very pleased with our purchase at this dealer ship. Tim Kettler was great he made this purchase a smooth transition and we did not feel pressured. Also, the finance manger was terrific he showed ship. Tim Kettler was great he made this purchase a smooth transition and we did not feel pressured. Also, the finance manger was terrific he showed us possible waranty extentions and we refused. This was the end of it no pushing the issues. Great Dealership!!!!! More

We had an incredible experience with Tim. He was professional, courteous and very pleasant to work with on buying our new car. We would recommend Tim to family and friends. professional, courteous and very pleasant to work with on buying our new car. We would recommend Tim to family and friends. More

This had to be the most impressive buying experience I've ever had. I shopped hard for my used Genesis and went to 3 dealers total to find my best deal. The first dealer I went to was in Duluth and sh I've ever had. I shopped hard for my used Genesis and went to 3 dealers total to find my best deal. The first dealer I went to was in Duluth and showed a good price for the color I wanted and said they'd give me the best deal for my trade - but when I got there they played games with me, gave me an insulting value for my trade, and the pricing we agreed to had changed when I got into the finance office. Needless to say I got up and walked out of the Duluth dealer. The second car dealer I went to was closer to home and had my other color preference. When I went into this second dealership I was ignored, I walked by several people and nobody offered to help me, and I even walked around several cars in their showroom and nobody spoke to me. When I finally got a salesman to help me look at the car I wanted he seemed like he felt bothered to test drive it with me and then told me they didn't want to value my car unless I was ready to buy right then. Tired and frustrated I left this second dealer as they didn't deserve my business. I'm 52 and have been buying cars for over 30 years. I don't put up with BS. I searched some more and found the Genesis in both colors I was looking for at Jim Ellis Hyundai. I was contacted by Tim Kettler and he was very friendly and helpful on the phone and I set up an appointment to meet with him. I told him that I was looking at 2 other cars elsewhere but did not tell him of my experiences. I scheduled a test drive and said I was on my lunch break with little time to spare as I was getting tired of dealerships in general. I showed up and Tim had my car up front waiting on me to look at which surprised me as I've never ever had that happen before. After a warm respectful welcome Tim introduced me to another employee (sorry forgot her name) and explained she would get all the information on my trade while I took a test drive to help expedite my time. The test drive was great, there was no pressure and Tim answered all my questions. When we got back Tim was quick to present numbers to me and worked out a acceptable amount for my trade and offered to expedite the transaction and have me out in my new car in under an hour. I wasn't able to stay that day as I had to resolve something with my bank and on my trade in payoff. I called Tim the next day (Saturday) and told him I wanted to finalize the deal but my wife and kids didn't want to spend all day in a car dealership. Tim told me not to worry he'd take care of everything. I got there an hour later and the car was up front and already detailed! Tim not only greeted me at the door, but he also took the time to say hello and shake hands with my wife, my son, and my daughter! The wife and I were shocked! She's never had anybody acknowledge her all the times shes gone with me to buy anything let alone a car, usually all communication is only directed to me. We sat down and I signed some paperwork which the figures were exactly as agreed upon. Tim took me to the finance guy and he was great too. No pressure at all and the numbers were exactly the same - nothing changed and nothing was hidden - everything was professional and kept exactly as agreed and I got a great deal on a warranty. Tim Kettler made me and my family feel like we were a part of the Jim Ellis family. If you're in the market for a car you really need to see Tim Kettler at Jim Ellis Hyundai as he is hands down the finest professional I have ever dealt with in my life. More

I found the sales person at Jim Ellis, Tim Kettler, to be very responsive to my questions and needs. Timeliness of call backs and availability when I arrived at the dealership was perfect. Tim made the car very responsive to my questions and needs. Timeliness of call backs and availability when I arrived at the dealership was perfect. Tim made the car buying experience easy, and I am happy with my purchase. More

Ease of purchase was great, I had a very pleasant shopping experience. Tim Kettler provided courteous, friendly service, knew his product well. Would definitely reccomend dealership to friends and shopping experience. Tim Kettler provided courteous, friendly service, knew his product well. Would definitely reccomend dealership to friends and family. More

This was the smoothest new car purchase I have ever exeprienced. I was actually helping my daughter purchase her first time new car and I must say Kevin Frye was fantastic. Since I was not present he w exeprienced. I was actually helping my daughter purchase her first time new car and I must say Kevin Frye was fantastic. Since I was not present he walked her through the process, explained everything in layman's terms and called me and explained everything he was setting up for her to buy her first car. I cannot say how pleased we are with the professinal and personnal service we got from Kevin Frye of Jim Ellis Hyundai. Fred Hart Fort Mitchell, AL More

The people at Jim Ellis Hyundai are very polite and courteous. However, the non-competitive prices (to be fair, all car dealerships overcharge compare to other service points, and this one is no except courteous. However, the non-competitive prices (to be fair, all car dealerships overcharge compare to other service points, and this one is no exception) and the poor quality of the service are major irritants. Essentially, this dealership has caused me more problems that it has solved. As my car is under warranty, I need to have the major repair done at this dealership. The last three times it has been serviced, I needed to bring the car back within 2 days because of unresolved issues. In one instance, I brought my car in because the check engine light was on. After the car had been serviced, I did not even had time to reach the I-285 that the check engine light was back on because of what it turned out to be misfire. Three trips to the dealership and 3 days without a car later, I finally had the problem solved. The latest incident is related to the brake light switch recall. I had my car serviced and the light switch was changed. Later that evening, after picking up the car from the dealership, I realized the brake light actually never turned off. I verify the switch and it turned out that it was defective. I had to make another round trip to the dealership... I understand that things can happen and people make mistake, but changing a brake light switch and actually testing a little before returning the car to a client is not exactly rocket science. As a result, I am greatly dissatisfied with the quality of the service at this dealership, and unless they implement some important reform regarding the control of quality of their service, I do not intend to have business with them as soon the warranty ends, and I will certainly never buy a car at this place again. More

DJ was amazing! He helped me set up the entire purchase over the phone. All the contracts and paperwork overnighted with FedEx. I flew from NJ to pick up my new Matte Grey Veloster Turbo, and half expected over the phone. All the contracts and paperwork overnighted with FedEx. I flew from NJ to pick up my new Matte Grey Veloster Turbo, and half expected something to go awry upon arrival, but everything was ready and set up. I was in and out in less then 30 mins. Couldn't be more pleased with the service, courtesy and follow-thru of the folks working over at Jim Ellis, and especially DJ! More

Good: Salesman (DJ) is a nice guy and worked hard, honored the deal (almost) and found the vehicle at the last minutes Bad: Long waits in the store; They would not honor the TrueCar price at first, honored the deal (almost) and found the vehicle at the last minutes Bad: Long waits in the store; They would not honor the TrueCar price at first, told a few half-truths around the deal, kept promising inventory they could not produce, contract was not consistent with the quote, forced us to do an unnecessary credit app by surprise, did not prep the vehicle properly upon delivery. All in all a bad experience; this was my second purchase from this store, and likely my last. First one went better. More