Jim Ellis Ford Sandy Springs

Lack of help on arrival was disheartening. I did like the Lyft rides to and from the dealership. Did not receive adequate follow up afterwards. Lyft rides to and from the dealership. Did not receive adequate follow up afterwards. More

Loved working with Denis purchasing my 2020 Ford Escape. They were very fair with my trade-in and found even more rebates that applied to my purchase. This is my second car with Denis and I will definitely They were very fair with my trade-in and found even more rebates that applied to my purchase. This is my second car with Denis and I will definitely work with him again on my next purchase. Bill C More

Great service always provided by Bryson in the service center. The techs do great work. Fast and attentive. I wouldn’t go anywhere else with my Fords. center. The techs do great work. Fast and attentive. I wouldn’t go anywhere else with my Fords. More

Best Ford dealership in the State hands down. Excellent service and will accommodate your every need. Every time I’ve came I was very satisfied service and will accommodate your every need. Every time I’ve came I was very satisfied More

Andrew was GREAT! He made my truck purchase the best I have ever experienced. Kept me informed on each step of the process before I could reach out to him. have ever experienced. Kept me informed on each step of the process before I could reach out to him. More

Was ready to buy a 2000 Explorer, but with I offered cash there were extra charges that were listed as optional. Beware a significant bump in price when paying with cash. Very Disappointed there were extra charges that were listed as optional. Beware a significant bump in price when paying with cash. Very Disappointed More

Fantastic Experience! I went with my son to look at a 2020 Mustang as this was his first time buying a new car. They had the best prices out of all of the Ford Dealers in Metro-ATL! Everyone we met, talk 2020 Mustang as this was his first time buying a new car. They had the best prices out of all of the Ford Dealers in Metro-ATL! Everyone we met, talked to & worked with treated us like family! From their Internet Sales Mgr-Ross Hammer, who we spoke with initially to our Sales Consultant-Denis Esapa who did a great job working with us to help pick out the Mustang we wanted @ a great price! The General Sales Mgr-Kevin Jeffries also took time to talk with us! And a special thank-you to Lauren Whitcraft in their Finance Dept. who worked with us to give us a few options to purchase the vehicle! Again, this was my son's first time purchasing a new car which can be an intimidating experience for a first time buyer but not at Jim Ellis Ford! They were professional, low key but very attentive, had the best prices & made the entire process enjoyable! Overall - it was a "great experience" & we'll definitely be using them in the future for sales & service! Thanks again to - Ross Hammer, Denis Esapa, Kevin Jeffries & Lauren Whitcraft! Sincerely - The 2 JB's More

Walked in with the intent of purchasing a used 2019 Ford Ranger after seeing an internet ad. Price was a tad higher than I wanted but was impressed with the vehicle's features and options. My buying exper Ranger after seeing an internet ad. Price was a tad higher than I wanted but was impressed with the vehicle's features and options. My buying experience was uneventful and my sales person - Robert addressed all my questions, requests and concerns. I had performed research prior to my purchase and thought it was best to purchase an extended warrantee. I purchased the warrantee because the re-designed Ranger just didn't have enough data to sway me away from it but wanted a little more assurance. I had owned a 2003 Tacoma but really wanted to buy "made in USA". The truck is like a scaled-down F150 - great size. Hopefully, my truck will last and continue to please as did the dealership and sales team. Only time will tell. More

I had a bad experience at Jim Ellis FORD Sandy Springs last Saturday 1-23. Took my 2018 Ford Explorer for the 30K miles full service. I arrived on time for my appointment 8.45 AM and the Tech Bryson told last Saturday 1-23. Took my 2018 Ford Explorer for the 30K miles full service. I arrived on time for my appointment 8.45 AM and the Tech Bryson told me it will take like almost 2 hours that Service, also if I wanted my car washed , it is complementary, I said "great! I was ok with that, so I was hanging in the wait room. Then around 11.30 AM I was wondering why it is taking so long, so He said 20 min more and then He came to "check me out" , so I paid my bill $583.25 and I was waiting for my car for almost 1 hour! when He came and let me know the staff lost my Car key and I needed to get my spare key 🙁 , I was SO UPSET, more than 4 hours and they lost my key! I called Uber to go my home to pick the spare key up and returned to the Ford dealership to get my car, He apologized, BUT it is not acceptable the Dealership doesn't take the responsibility. He told me they will give me a replacement asap, so today is Tuesday 1-26, texted him and emailed him. He said He will be out for the rest of the week, and I should stop by next Monday, I told him I need my Car Key earlier than Monday. Still waiting for a response. More

AVOID THE SERVICE DEPARTMENT!!!!WENT IN FOR FACTORY AVOID THE SERVICE DEPARTMENT!!!! WENT IN FOR FACTORY RECALL. THEY CHARGED $143 OF UNAUTHORIZED WORK! When I challenged the charge, the service AVOID THE SERVICE DEPARTMENT!!!! WENT IN FOR FACTORY RECALL. THEY CHARGED $143 OF UNAUTHORIZED WORK! When I challenged the charge, the service rep and service manager really could not care less. Basically, pay up if you want your car back. SCAM ALERT!! More