2,653 Reviews of Jim Ellis Chevrolet - Service Center
My brand new truck had a rattle that was in the shop 9 times to be fixed. The mechanis folded napkins up and shoved in the dash to try to resolve the problem. Instead of replacing parts they just kept try times to be fixed. The mechanis folded napkins up and shoved in the dash to try to resolve the problem. Instead of replacing parts they just kept trying to fix the defective part. Horrible experience will never send anyone to Jim ellis for a vehicle. Mr ellis the owner doesn't care at all about his customers!!! More
"Vladimir Kochubey is one of the best service reps I have ever run into. He does an excellent job of ascertaining just what the problem is that I'm there for and he has never disappointed me with when m have ever run into. He does an excellent job of ascertaining just what the problem is that I'm there for and he has never disappointed me with when my vehicle will be ready for pickup.-- Jerry Tobias" Over the last three years we have visited the Jim Ellis dealership three or four time to resolve issues we have experienced with our 2010 Traverse and our 2007 Corvette. We have not had a bad experience and in fact we have been treated with respect by each and every Jim Ellis employee that we've encountered including the person that oversees the coffee area. One of our visits was to repair front end damages to our 2010 Traverse after a collision. Their collision shop handled everything for us and returned our vehicle as good as new. While I can't remember the service rep. that handled our case I can say that he was excellent, keeping us informed as to progress, right up to and including our picking up our Traverse. If you are looking for dealerships that are customer focused, try going to one of Jim Ellis's and that includes his collision shop. You won't be disappointed. More
Bruce "The Rock" Vernon is very professional, friendly, and courteous. He is the epitome of steller customer service, and a true asset to your organization!! He is the primary reason I will come friendly, and courteous. He is the epitome of steller customer service, and a true asset to your organization!! He is the primary reason I will come back!! Kerry Haberkorn More