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Jim Ellis Chevrolet - Service Center

Atlanta, GA

4.4
2,603 Reviews

2,603 Reviews of Jim Ellis Chevrolet - Service Center

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April 24, 2013

My brand new truck had a rattle that was in the shop 9 times to be fixed. The mechanis folded napkins up and shoved in the dash to try to resolve the problem. Instead of replacing parts they just kept try More

by Austanj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mr ellis, the sales manager, service manager and the mechanics
May 16, 2013 -

Jim Ellis Chevrolet responded

This case was very frustrating for both the customer and us. The theory is the non-factory alterations done by the customer to the truck were the cause of the vibrations. The truck had a modest "lift kit" on it and aggressive-tread, oversize tires. We have had no other reports of similar vibrations in "from the factory" trucks, indeed, when testing another truck that had been lifted (and oversize, larger, aggressive tread tires), it represented with vibrations not found on non-modified trucks too. General Motors assessed that the problems were due to non-factory alterations and even though that was GM's position, we still attempted - 9 times, including a host of new parts and parts from another truck that had no vibrations - to fix it. Very unusual situation however, from now on, we are making sure to tell customers that "modifications such as lift kits, aggressive-tread, oversize tires may cause vibration" warning for any of our customers seeking to modify their trucks. Mr. Ellis cares, I care, my staff cares. Unfortunately, out of the 40,000 repairs our shop does yearly, this is one we were not able to keep fixed although there were period of time where we thought we had it. Mark Frost, General Manager

February 05, 2013

"Vladimir Kochubey is one of the best service reps I have ever run into. He does an excellent job of ascertaining just what the problem is that I'm there for and he has never disappointed me with when m More

by jersan8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
July 05, 2012

Bruce "The Rock" Vernon is very professional, friendly, and courteous. He is the epitome of steller customer service, and a true asset to your organization!! He is the primary reason I will come More

by kerryhaberkorn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Vernon
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