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2,667 Reviews of Jim Ellis Chevrolet - Service Center
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July 13, 2018
Beyond Horrible!!!! My experience here with the Service center has been horrible , so bad that it has actually made me physically sick I have been dealing with the dealer My experience here with the Service center has been horrible , so bad that it has actually made me physically sick I have been dealing with the dealership for 3 months for the same complaint . They returned my vehicle time after time again as if it was fixed. Once even attempting to do a Quick fix, now telling me it's a new issue that I have to pay $695 for plus tax. I now understand why people hate dealing with Service Repairs especially me as a woman. I declined to pay them any more money after I have already given them $2,000 yes I had other issues going on with my vehicle but there was one major complaint that has not been fixed my service rep was nice he's doing his job but the supervisor Brandon Colon I do not care for his attitude at all. After not agreeing to pay the $695 anyone being nice to me that went out the window completely. This dealership says their motto is they treat people like family Wow!!! I was also working with someone in sales to purchase a new truck that has all changed I totally regret ever going to this dealership. More
by Disappointed Customer
Verified CustomerEmployees Worked With
Brandon Colon
July 13, 2018
Awful service I arrived for my appointment 10 minutes early, and was told it would take an hour to an hour and a half to complete an oil change. It ended up taking I arrived for my appointment 10 minutes early, and was told it would take an hour to an hour and a half to complete an oil change. It ended up taking 3 hours and fifteen minutes before my car was ready, for an oil change! I was not provided with any paperwork or service records upon being checked out. Overall awful experience, and I purchased the car from them new a year ago. I will not be doing any more service work here and would not recommend to anyone else that they work with them either. More
by tpbullock
Employees Worked With
July 13, 2018
Sayisfied The power was out the day I showed up so I had to come again the next day. There was quite a backup but I don’t think that’s typical. The service guy The power was out the day I showed up so I had to come again the next day. There was quite a backup but I don’t think that’s typical. The service guy was very friendly and the work was done in a few hours. Also they drove me home for free. More
by davidhth
Employees Worked With
July 13, 2018
Great Service Luis was very helpful and did a great job explaining the situation and what needed to be done. He event updated me throughout the process. Luis was very helpful and did a great job explaining the situation and what needed to be done. He event updated me throughout the process. More
by SCOHAK1236
Employees Worked With
July 12, 2018
Professional, Efficient, and Friendly When I pull my vehicle into the Service Dept, the staff immediately took care of me from beginning to the end. Point Blank... Ole Fashion Customer Se When I pull my vehicle into the Service Dept, the staff immediately took care of me from beginning to the end. Point Blank... Ole Fashion Customer Service. More
by LUCKIONE22
Employees Worked With
SueAnn. Service Dept
July 11, 2018
Without organization on the service center I made an appointment for mi car only for oil and filter change and it took more than 2 hours because they did not have the filter.....so what is the I made an appointment for mi car only for oil and filter change and it took more than 2 hours because they did not have the filter.....so what is the reason for make an appointment?? You supposed have to have the parts that you need for the cars because when you schedule the appointment you choose what kind the service your car need. By the way the service agent never gave me any update while I was waiting. I had to asked him 4 times what was going on??? More
by sandrachr23
Employees Worked With
July 11, 2018
Dropped off car for new brakes Good service ...car ready when promised.*********************************** Vladimir is terrific....provided necessary information regarding service Good service ...car ready when promised.*********************************** Vladimir is terrific....provided necessary information regarding service my car needed. Received call when the service was complete and ready to be picked up. More
by NUNN2401
Employees Worked With
July 10, 2018
Great Service Nice job. Friendly, prompt and professional service. Have been coming to Jim Ellis Chevrolet for several years now and they always deliver. Thanks to Nice job. Friendly, prompt and professional service. Have been coming to Jim Ellis Chevrolet for several years now and they always deliver. Thanks to Robert and co. More
by HAWAIIHEELS
Employees Worked With
Robert Sigman
July 09, 2018
Horrible Customer Service was horrible. He was not friendly and not understanding. He didn’t want to service me because he said you guys were oh so busy even t Customer Service was horrible. He was not friendly and not understanding. He didn’t want to service me because he said you guys were oh so busy even though I informed him that I urgently needed the service and drove 1hr to come to this specific location. More
by KALARAGLIN
Employees Worked With
Robert Sigman
July 09, 2018
Oil change Travel for work was home over the weekend,went in for an oil change didn’t have an appointment but Vladimir got me in in out within an hour and a half Travel for work was home over the weekend,went in for an oil change didn’t have an appointment but Vladimir got me in in out within an hour and a half . Very thankful for all involved More
by PGHHERB
Employees Worked With
