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Jim Ellis Chevrolet

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.5
4,161 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,161 reviews

November 16, 2023

Claudette Matthews did an exceptional job as it pertains to customer service. My appointment was scheduled for 11:30 and I was told my wait would be 2 hrs. My car wasn’t complete until after 5. That would h More

by maxfaulcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Oliver 5 stars, Claudette Matthews - 5 stars
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Nov 19, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit, Max. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your earliest convenience.

November 16, 2023

most professional and courteous dealership I have ever used. I will tell all my friends about Jim Ellis More

by ALTIDE88
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franchely Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

November 15, 2023

Got to the root of the problem and had a quick turnaround- offered a loaner car which is huge for our family of 6! More

by mrsjennakaufman
Recommend Dealer
Yes
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Nov 16, 2023 -

Jim Ellis Chevrolet responded

Mrs Kaufman, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

November 11, 2023

Mike Fair is an amazing asset to have for any business owner! Very informative through my entire service and repair. I will be buying more company vehicles from Jim Ellis because of people like Mike and s More

by Beallhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Stagmaier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Fair
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Nov 12, 2023 -

Jim Ellis Chevrolet responded

Thank you! Michael, Reggie, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

November 10, 2023

Mike Adair gave excellent customer service! Exceeding my expectations. While others ignored my presence, he greeted me with a warm welcome. More

by Dlamar4670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fair
Report | Print
Nov 11, 2023 -

Jim Ellis Chevrolet responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

November 09, 2023

Truly blown away with the level of service we received yesterday at this dealership while buying a new vehicle. From top down they were awesome! We were in and out of the dealership within an hour and a More

by feartheturtle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalo Brantley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sorrentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franchely Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emy Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope you'll continue to enjoy your new SUV! Expect the Best! General Manager Ralph Sorrentino

November 09, 2023

The service advisor was great and very informative. Provided detailed updates and always responded back to my calls promptly. More

by austinclay10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Jim Ellis Chevrolet responded

Austin, Thanks for sharing about your service experience with Jim Ellis Chevrolet. Elise and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

November 09, 2023

I went to go put air in my tires and somebody literally told me to go to discount tires because they were busy. My service advisor was quick which I liked. But other than that, I rather go next door to Cad More

by Giselle.dlc337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Retanza Grier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Jim Ellis Chevrolet responded

Giselle, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

November 07, 2023

Vladimir is a very kind service oriented employee that is truly humble and appreciates customers. More

by jhapuckfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2023 -

Jim Ellis Chevrolet responded

Thank you for your very kind review. Vladimir and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

November 06, 2023

When I have my Corvette in for service, they tell me how long and about what it will cost, barring any unforseens. When it is in for a long time, they keep me updated. More

by H_MILESJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2023 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Vlad was able to help, and we hope to see you again! Expect the Best! Service Manager Mr. David Theriault

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