Jim Ellis Chevrolet

It is a great inconvenience to hold someones vehicle for 3 weeks before even looking at it, especially after telling me to bring it in the next day to be diagnosed. We are making payments on these overprice 3 weeks before even looking at it, especially after telling me to bring it in the next day to be diagnosed. We are making payments on these overpriced vehicles that are not dependable, so when a dealer keeps the vehicle sitting in the parking lot instead of scheduling a time when there is an availability, it makes me feel like I have made a bad purchase and then to ask if I want to trade it in, it makes me uncomfortable. This feels like the dealer is more concerned with profits and they are forgetting that these vehicles are used for us to get to work to pay our bills and feed our families. Withholding information from customers is not the way to earn our trust, telling the truth and transparency is what earns my business. I arrived at the dealership with a completely flat tire on my dually to see if I would be treated differently, everyone ignored it even though it was visible on the monitor and alignment report, I even witnessed service advisors air tires up for other customers in front of me. It was never mentioned to me and I left with the tire flat. I recommend that you all treat everyone fair without bias. I am grateful to have the opportunity to speak directly to the service manager but I don't think that will change how the advisor interact with the customers. I only request information regarding to what my warranty will cover and another advisor felt as if he should intervene and state that the information is unknown until the truck is diagnosed. I only wanted for my warranty repair to be completed so that More

Prompt attention, professional/knowledgable service advisor, great follow up. Service was performed to expectations, waiting areas was clean/comfortable and vehicle wash was nice well done. advisor, great follow up. Service was performed to expectations, waiting areas was clean/comfortable and vehicle wash was nice well done. More

This young man is amazing! He was reaching out at 7:00 this morning, and continued until we made it here safe. He had the car pulled out for our test drive when we arrived! He was reaching out at 7:00 this morning, and continued until we made it here safe. He had the car pulled out for our test drive when we arrived! He is the best! This entire team is awesome!!! We will be back for sure!! Thanks for the kindness, professionalism and for putting people first! Jaylan was the absolute best!!! We were so impressed, he has been on top of Everything! Also Patrick and everyone!! More

I traded in my old vehicle to get a leased used vehicle It was fair. But I didn't get the car I wanted online. I ended up with a newer more expensive car. But they treated me fair and gave me reasonable te It was fair. But I didn't get the car I wanted online. I ended up with a newer more expensive car. But they treated me fair and gave me reasonable terms. More

Great communication, very professional Easy to work with, knowledgeable, always polite and courteous Quick and efficient knowledgeable, always polite and courteous Quick and efficient More

Our salesman Ronald was a pleasure to work with. He worked to make a deal we were comfortable with and we felt good when we left. When someone else was looking at the same truck he encouraged us to He worked to make a deal we were comfortable with and we felt good when we left. When someone else was looking at the same truck he encouraged us to be patient, their deal wasn’t done yet and he was correct. Glad we stayed. More

A special thanks to Reggie, Zach, and Ned for all their help in the purchase of our 2024 Camaro LT1 convertible in Nitro yellow finish. With Camaro convertible production ending we feel very fortunate to g help in the purchase of our 2024 Camaro LT1 convertible in Nitro yellow finish. With Camaro convertible production ending we feel very fortunate to get this one built as requested and delivered just under the wire with no price mark-up. Had we waited or had there been any mistakes by the Jim Ellis staff this one would have never been produced. Reggie was the consummate knowledgeable and professional salesman, as always. Zach did a perfect job of ordering my Camaro just as I had spec'd it. Ned took the handoff on financing a portion of it and that process was quick and flawless and at a great rate. 2nd purchase from Reggie and Jim Ellis and they were both amazing. More

Clean - prompt- professional - thorough Areas were clean , staff was prompt and professional, and the service was thorough and all aspects of service were explained in detail. , staff was prompt and professional, and the service was thorough and all aspects of service were explained in detail. More

The service was excellent The service was excellent Retanza informed me about my truck when it was ready made sure my truck was service. Retanza informed me about my truck when it was ready made sure my truck was service. More

It went well. They took my truck and fixed the issue that was thankfully under warranty. Loan was able to get me scheduled right away rather than wait a few weeks They took my truck and fixed the issue that was thankfully under warranty. Loan was able to get me scheduled right away rather than wait a few weeks which was very nice. More