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Jim Ellis Chevrolet

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.5
4,161 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,161 reviews

December 19, 2023

My purchase went smoothly, The sales associate Ron Dirham, worked on his day off to make sure my deliver went perfectly.love my vehicle, that goes without saying More

by mash43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Toms
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Ron was able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino

December 19, 2023

They never seem to know what is wrong with my vehicle anytime I bring it in. They give solutions that make no sense/claim it is fixed and follow up with “if it gets worse bring it back.” More

by Rgmom2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catherine Jackson
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Dec 22, 2023 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 18, 2023

Reggie Stagmeier is just the best! Each of my 5 buying experiences with him has been terrific! More

by sgeigerncsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Stagmeier
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Dec 18, 2023 -

Jim Ellis Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

December 16, 2023

Long wait for the parts (UAW strike) but worth it. Only place I want working on my car. More

by BULKRATE
Recommend Dealer
Yes
Employees Worked With
Loan Pham
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Dec 17, 2023 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

December 16, 2023

Was told 2 parts would be retrofitted, but only 1 was Misled on the phone More

by AJ.CATTERSON
Recommend Dealer
No
Employees Worked With
Retanza Grier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Retanza Grier
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Dec 20, 2023 -

Jim Ellis Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here, therefore, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your convenience if you are willing to discuss your experience further. Thank you for your time, and hopefully, we can get to the bottom of this.

December 16, 2023

A lot of headaches. They did very little to make experience fun or easy, difficult, at best. More

by Ray
Recommend Dealer
No
Employees Worked With
Adam Toms
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Toms
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Dec 20, 2023 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, Ray, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 16, 2023

An unexpected issue arise when I purchased a beautiful truck for my foundation to help the youth, I immediately addressed the importance that the truck has to have no issues. They diagnosed the problem an More

by coachhines31
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir Kochubey
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Dec 17, 2023 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

December 16, 2023

I had to get my car jumped by road side assistance to get it there. I drop it off with a battery issue. I pick it up and IT HAD TO BE JUMPED FOR ME TO LEAVE. I leave because I had to travel for a week. I get More

by BONITAMEDARIES
Recommend Dealer
No
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Dec 20, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your earliest convenience if you would like to discuss your experience further.

December 15, 2023

They did a very good job of keeping me up to date with the repairs and I received it back in the expected time. More

by raym2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

December 15, 2023

Their service department is frustrating to deal with and the cost just to diagnose problems is outrageous. We told them that the heated seat was broken. And they charge us $240 to diagnose it. And then said More

by JASON.TROST
Recommend Dealer
No
Employees Worked With
Retanza Grier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Retanza Grier
Report | Print
Dec 18, 2023 -

Jim Ellis Chevrolet responded

We're sorry to hear about your experience, Jason, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com. Thank you for your time!

Dec 23, 2023 -

JASON.TROST responded

Ralph, We have been customers for 10 years. Clearly the right thing to do for a long time customer would be to refund the outrageous diagnostic fee and next time be a lot more upfront about this. I tried to get this done in the dealership when we picked the car up but they would not do it. I would still welcome that outcome now.

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