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Jim Ellis Chevrolet

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.5
4,161 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,161 reviews

December 27, 2023

I was told approximately how long it would be before they were able to get to my vehicle. Claudine was pleasant, informative and had GREAT customer service. More

by pes2696
Recommend Dealer
Yes
Employees Worked With
Claudine Matthew's
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Expect the Best! Service Manager Mr. David Theriault

December 27, 2023

Retanza Grier met me and saw the problem I was having with the transmission and made sure the problem was resolved. Also ordered additional work with my approval. Was very friendly and helpful. More

by Jbar42
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Retanza Grier
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Retanza and our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault

December 27, 2023

Work completed timely, responsive, reasonably priced, good communication The free car wash and offer for an Uber were appreciated More

by MATTHEWDILEO
Recommend Dealer
Yes
Employees Worked With
Mike Fair
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you, Matthew. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

December 27, 2023

My vehicle engine light returned and I messaged the service advisor, I have yet to hear back from them. More

by SHUNTAVIA2002
Recommend Dealer
No
Employees Worked With
Jim Ellis
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Dec 31, 2023 -

Jim Ellis Chevrolet responded

Thank you for your review. We apologize for the lack of communication on our part, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

December 26, 2023

Car was priced to sell. Dealer took it to my mechanic down the street. No haggle, no games. Excellent experience! More

by DWDANWILSON
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ned Iwuji
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Jul 15, 2024 -

Jim Ellis Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! General Manager Ralph Sorrentino

December 26, 2023

The very best ! I would never consider another dealership Luis Valdez is the very reason I choose Jim Ellis More

by DONCMATHIS
Recommend Dealer
Yes
Employees Worked With
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Valdez
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Expect the Best! Service Manager Mr. David Theriault

December 26, 2023

Horrible. I went in for oil maintenance & 45k services and didn't get out til 7:30 they half xxx my services and didn't complete. Had to come back. Than I left More

by brownk1981
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir Kochubey
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Dec 31, 2023 -

Jim Ellis Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please reach out to us directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

December 25, 2023

My service was prompt, and I was informed along the way about my service. I will be returning for recommended repairs. More

by Keontratyes
Recommend Dealer
Yes
Employees Worked With
Claudine
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

Dec 28, 2023 -

Jim Ellis Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

December 25, 2023

Excellent I expected and got way better results than I expected. My car runs like the day I got it. More

by lonnie983
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

Dec 28, 2023 -

Jim Ellis Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

December 25, 2023

Test drove a new Tahoe w/Clarence but wanted a different color...a few weeks later he called immediately when he received exactly what I wanted...good to know he was listening...a great salesman More

by Dave
Recommend Dealer
Yes
Employees Worked With
Clarence (CW)
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Dec 27, 2023 -

Jim Ellis Chevrolet responded

Thank you for your business and this review, Dave. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Expect the Best! Service Manager Mr. David Theriault

Dec 28, 2023 -

Jim Ellis Chevrolet responded

Dave, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

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