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Jim Ellis Chevrolet

Atlanta, GA

4.5
4,158 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,158 reviews

April 24, 2013

My brand new truck had a rattle that was in the shop 9 times to be fixed. The mechanis folded napkins up and shoved in the dash to try to resolve the problem. Instead of replacing parts they just kept try More

by Austanj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr ellis, the sales manager, service manager and the mechanics
May 16, 2013 -

Jim Ellis Chevrolet responded

This case was very frustrating for both the customer and us. The theory is the non-factory alterations done by the customer to the truck were the cause of the vibrations. The truck had a modest "lift kit" on it and aggressive-tread, oversize tires. We have had no other reports of similar vibrations in "from the factory" trucks, indeed, when testing another truck that had been lifted (and oversize, larger, aggressive tread tires), it represented with vibrations not found on non-modified trucks too. General Motors assessed that the problems were due to non-factory alterations and even though that was GM's position, we still attempted - 9 times, including a host of new parts and parts from another truck that had no vibrations - to fix it. Very unusual situation however, from now on, we are making sure to tell customers that "modifications such as lift kits, aggressive-tread, oversize tires may cause vibration" warning for any of our customers seeking to modify their trucks. Mr. Ellis cares, I care, my staff cares. Unfortunately, out of the 40,000 repairs our shop does yearly, this is one we were not able to keep fixed although there were period of time where we thought we had it. Mark Frost, General Manager

March 31, 2013

Fred Gamble and the whole staff at Jim Ellis Chevrolet was truly a pleasure to work with. They listened to my concerns and worked a deal with me on the vehicle I wanted. Kudos to everyone I came in contac More

by brotherwillie
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Gamble
February 05, 2013

"Vladimir Kochubey is one of the best service reps I have ever run into. He does an excellent job of ascertaining just what the problem is that I'm there for and he has never disappointed me with when m More

by jersan8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
August 22, 2012

This is the second vehicle we have purchased from Jim Ellis, both have been GMC vehicles. Jason Bankston sold us our Sierra in 2009 and he was the F&I manager when we bought the Acadia. Both experiences More

by LoganButler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bankston and Barry Bacon
July 05, 2012

Bruce "The Rock" Vernon is very professional, friendly, and courteous. He is the epitome of steller customer service, and a true asset to your organization!! He is the primary reason I will come More

by kerryhaberkorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Vernon
June 18, 2012

My car buying experience was a breeze at Jim Ellis of Atlanta. It was low stress and low pressure...exactly as it should be. There is nothing worse then when you are trying to make a decision about spe More

by angelbuffs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tschappat and Sam Manji
March 16, 2012

I just purchased a red jewel VOLTform Don campbell and Jim Ellis Chevrolet I am new to all the techie equipment on this car. I love the car and its ability not to use fuel. Don had the patience to work wi More

by VOLTLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
March 12, 2012

I live in Buckhead and had been shopping for vehicles at several Cobb Parkway dealerships. I wanted a dealership close to my home. I was prepared to purchase my new Enclave from another dealer on Saturday, More

by aanderson415
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Banks
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