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Jim Ellis Chevrolet

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.5
4,161 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,161 reviews

January 27, 2024

I had a really good experience working with jaylan. He was sure to keep me up to date with all work being done to my truck and sent pictures . The service team also is great with any repairs needed . J More

by Zackmurray850
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaylan Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Cauthen
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Jan 28, 2024 -

Jim Ellis Chevrolet responded

Zack, We are very happy to hear Jaylan and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! General Manager Ralph Sorrentino

January 27, 2024

I was lied to about delivery dates. They were supposed to deliver by Saturday but said they couldn't sue to weather. The weather was perfect that Saturday between my home and the dealer More

by JOTOGAR43
Recommend Dealer
No
Employees Worked With
Ned Iwuji
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ned Iwuji
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Jan 30, 2024 -

Jim Ellis Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (678) 585-2314 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 26, 2024

Loan provides top notch service each and every time. She should be training other employees at Jim Ellis!! She is excellent at her job!! More

by KMERCER2857
Recommend Dealer
Yes
Employees Worked With
Loan Pham the best customer care specialist EVER!!
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Jan 28, 2024 -

Jim Ellis Chevrolet responded

Thanks for sharing about your experience with Jim Ellis Chevrolet. Loan and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

Jan 29, 2024 -

Jim Ellis Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 26, 2024

No problems but sure was a hefty price increase for oil change. Has me thinking about other options. More

by ARMOFDNB
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Retanza Grier
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Jan 28, 2024 -

Jim Ellis Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, Retanza and our team look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

January 25, 2024

Everyone was very nice and the service was awesome. Catherine kept me in the loop about my vehicle and had great professionalism. More

by Shervonte.underwood
Recommend Dealer
Yes
Employees Worked With
Catherine Jackson
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Jan 26, 2024 -

Jim Ellis Chevrolet responded

Thank you so much, Shervonte, for your kind words for Catherine and for leaving us this wonderful feedback! We look forward to working with you again! Expect the Best! Service Manager Mr. David Theriault

January 25, 2024

The wait time for your car to get into the garage is too long. Dropped off Thursday wasn't expected until Tuesday. That's a long time if you only have one car. More

by LTREADMILL
Recommend Dealer
Yes
Employees Worked With
Claudine Mathews, Claudine Mathews
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Jan 26, 2024 -

Jim Ellis Chevrolet responded

Thanks for sharing your feedback about your experience with Jim Ellis Chevrolet. We do apologize for the long wait and appreciate your patience. We hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

January 25, 2024

Awesome service across the board! Retanza really went above and beyond from start to finish. She made sure I was doing ok while waiting by offering me water and updates about my vehic More

by Tiara.jamison87
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Retanza Grier
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Jan 26, 2024 -

Jim Ellis Chevrolet responded

Thank you, Tiara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Retanza met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

January 24, 2024

Always a good experience. I trust the dealership with both my Chevrolet and Cadillac. I'm not a fan of the 10% miscellaneous fee. You should build that into your pricing. More

by SROSENBAUM1
Recommend Dealer
Yes
Employees Worked With
Brian baker
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Jan 25, 2024 -

Jim Ellis Chevrolet responded

We are very happy to hear Brian provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

January 24, 2024

I paid $1,000 for a warranty that I didn't want and that was not discussed with me. More

by ginagrone
Recommend Dealer
No
Employees Worked With
Zane Cobb
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zane Cobb
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Jan 26, 2024 -

Jim Ellis Chevrolet responded

Gina, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Jan 26, 2024 -

Jim Ellis Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (678) 585-2314 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 24, 2024

I trust Vladimir He advises me of things that need to be done on my car in order to keep it up and to have it for a long time with maintenance at the correct time. He also advises me of what to get done now More

by PTRICHA7
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir Kochubey
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Jan 25, 2024 -

Jim Ellis Chevrolet responded

Thank you! Vladimir and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

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