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Jim Ellis Chevrolet

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.5
4,241 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,241 reviews

April 08, 2024

Sale process was good and direct. Several issues with the new truck were discovered several days after the sale and the sales team is not willing to help resolve. I am now working dir More

by NICKJPAPA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ned Iwuji
3.0
This rating includes all reviews, with more weight given to recent reviews.
Clarence Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Chevrolet responded

Nick, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

Apr 11, 2024 -

Jim Ellis Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (678) 585-2314. We look forward to hearing from you.

April 06, 2024

This time the service was excellent. But previous visits were not good. Once my prepaid service plan is up I will not be coming back. More

by Stephanie
Recommend Dealer
Yes
Employees Worked With
Brian maybe
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Apr 08, 2024 -

Jim Ellis Chevrolet responded

Stephanie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

Apr 08, 2024 -

Jim Ellis Chevrolet responded

Stephanie, we appreciate you taking the time to leave us this feedback. If you are willing to give us another chance, please reach out to us at (678) 585-2314 to speak to our manager directly.

April 04, 2024

Excellent service! Very professional. Car was in perfect condition, had been inspected and was provided with a six month bumper to bumper warranty. What a difference t More

by ponce3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
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Apr 04, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! General Manager Ralph Sorrentino

April 04, 2024

Very difficult to schedule service. Website not working correctly. Service very expensive for literally just an oil change More

by rafadob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name, but not listed
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Apr 05, 2024 -

Jim Ellis Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Expect the Best! Service Manager Mr. David Theriault

April 03, 2024

Service was good. However, my car was not pulled into the service bay for 1.5 hours after my appointment. More

by C8 Vette Newbie
Recommend Dealer
Yes
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Apr 03, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Expect the Best! Service Manager Mr. David Theriault

April 03, 2024

Fantastic place to do business. They treat you like family! Transparent pricing and great trade values! More

by reggies
Recommend Dealer
Yes
Employees Worked With
Patrick Bernard, Patrick Bernard
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April 02, 2024

Timely service and informative About my tire tread He kept me informed and greeted me with a smile More

by WITHTHISRING
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladimir Kochubey
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Apr 03, 2024 -

Jim Ellis Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

March 30, 2024

The sale went well but after a few miles of driving the vehicle the check engine light came on faulty catalytic converter. I was able to work it out with the dealership. Integrity is a special trait, than More

by HJOTTLEY
Recommend Dealer
Yes
Employees Worked With
Ian Killian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Toms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylan Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaylan Jackson
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Jul 03, 2024 -

HJOTTLEY responded

Just wanted to update this review, Jim Ellis has taken the vehicle back and refunded the money. They really made it right for me, and I would recommend them to anyone.

Jul 05, 2024 -

Jim Ellis Chevrolet responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino

March 28, 2024

Jaylan was very helpful and responsive. Very easy to work with, very knowledgeable and overall nice guy. More

by dexstrow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ned Iwuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaylan Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Jim Ellis Chevrolet responded

Thank you for choosing Jim Ellis Chevrolet. Your feedback and rating mean a lot to us. We're glad Jaylan was able to help, and we hope to see you again! Expect the Best! General Manager Ralph Sorrentino

March 28, 2024

Very professional Retanza makes me feel very comfortable while I wait on my car and great coffee ?? More

by SIRD162
Recommend Dealer
Yes
Employees Worked With
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Retanza Grier
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Mar 29, 2024 -

Jim Ellis Chevrolet responded

Thank you so much for your excellent review! We are so glad that Retanza had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Ellis Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. Expect the Best! Service Manager Mr. David Theriault

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