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Jim Ellis Chevrolet

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.5
4,160 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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5900 Peachtree Blvd.

Atlanta, GA

30341

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Showing 4,160 reviews

April 20, 2024

Luis was very helpful. Dealership they’re not interested in us as a customer I won’t come back Thank you More

by Acastanedaess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
3.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
3.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
2.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudine Mathews, Orlando Jeffrey
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Apr 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. \

April 19, 2024

2 hours for an oil change. 7:30am to 9:30am with an appointment. People where friendly though., but 2hours is not customer service. More

by Fredrikn35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Apr 23, 2024 -

Jim Ellis Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

April 18, 2024

Vladimir is always great. He takes good care of me. Jim Ellis is the best! More

by VICKITCW73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Jim Ellis Chevrolet responded

Vicki, Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. Vladimir and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

April 18, 2024

Excellent customer service, from the moment I got contact with Diamond and let her know what I was looking for she walked me through the process and made it quick and hassle free More

by BRADLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kalo Brantley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diamond Lockhart
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Apr 20, 2024 -

Jim Ellis Chevrolet responded

Bradley, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

April 17, 2024

Best dealers in town . JimEllisChevrolet is the best in GEORGIA.And Nick made excellent job.I will recommend all my friends More

by Anthony Portillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elise Schaaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Theriault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Retanza Grier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loan Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Blanchard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudine Mathews, Orlando Jeffrey
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Apr 17, 2024 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet and for helping to spread the word about us, Anthony. Expect the Best! Service Manager Mr. David Theriault

April 17, 2024

Terrible dealership lures customer in by posting low price ($68724) and jumps up the out the door price ($85621) with all the ridiculous charges. Also they sold the car still under contract waiting for More

by Dalu00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ricky Wong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Jim Ellis Chevrolet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (678) 585-2314 at your earliest convenience to discuss how we can turn this experience into a positive one.

April 17, 2024

Overall the work done was sufficient, but I was left in the dark on timing and was without my car for much longer than anticipated (by nearly a full week). Also upon checkout in person, there was no expla More

by tjohnson34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vladimir Kochubey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Jim Ellis Chevrolet responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (678) 585-2314 at your earliest convenience to discuss how we can turn your experience into a positive one.

April 13, 2024

They met my needs that other dealership have been unable to meet, ever since I moved back from NC been having issues finding a dealership that honors my PPM for my car and this dealership honored it and ass More

by dnlawson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Jeffrey
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Apr 14, 2024 -

Jim Ellis Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault

April 13, 2024

The reason I keep coming back is because of the service and professionalism offered by Vladimir. He’s in constant contact with me and letting me know what is going on at all times. More

by cxmorales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2024 -

Jim Ellis Chevrolet responded

Thank you for the kind words for Vladimir and our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Expect the Best! Service Manager Mr. David Theriault

April 12, 2024

I received excellent, prompt and expert care from the service department. All personnel I came in contact with were very friendly and obviously enjoyed their job. My service concerns were all addressed More

by HCORBIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladimir Kochubey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ned Iwuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Jim Ellis Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

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